Technical Support Professional

6 days ago


Alexandria, Virginia, United States GRB Full time
About the Role

We are looking for a skilled Technical Support Professional to join our team at GRB. As an IT Operations Specialist, you will play a critical role in supporting the day-to-day maintenance of our IT systems and responding to technical issues.

You will be responsible for providing technical support to users, troubleshooting issues, and resolving requests. You will also analyze, test, and maintain networks, including LAN, WAN, and cloud networks. Additionally, you will ensure the security and privacy of networks and computer systems, including data protection and encryption.

The ideal candidate will have a strong background in computer science or information technology, with at least 3 years of experience in a similar role. A professional certification, such as CCNP or MCSE, is desirable.

Key Responsibilities:

  • Provide technical support to users, troubleshoot issues, and resolve requests
  • Analyze, test, and maintain networks, including LAN, WAN, and cloud networks
  • Ensure the security and privacy of networks and computer systems, including data protection and encryption
  • Install and configure software and hardware components, including upgrades and enhancements
  • Perform database administration and management, ensuring data integrity and facilitating data exchange between GRB and customers
  • Perform system maintenance, including data backup and security operations
  • Update technical documentation to reflect changes in system configurations and settings
  • Research and implement technological solutions to ensure sufficient systems capacity for organizational needs

Requirements:

  • BS in Computer Science, Information Technology, or equivalent
  • Professional Certification (e.g. CCNP, MCSE) is desirable
  • 3+ years of IT experience
  • Eagerness to offer functional support for various IT systems and applications, with a focus on learning and growth
  • Knowledge of fundamental cybersecurity measures and willingness to learn and implement security best practices
  • Strong aptitude for providing technical assistance and support to end-users
  • Basic knowledge of hosting environments and cloud services, with a willingness to learn and collaborate with hosting providers
  • Strong organizational skills and attention to detail
  • Excellent communication skills, both verbal and written

Salary Range: $80,000 - $100,000 per year



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