Technical Support Specialist

5 days ago


Alexandria, Virginia, United States Goodwin House Full time
About the Role

We are seeking a skilled IT Support Technician to join our team at Goodwin Living. As an IT Support Technician, you will play a crucial role in providing technical assistance on computer systems, assisting users with basic technical issues, and resolving complex problems.

The ideal candidate will have excellent customer service skills, experience with Kace 1000 service desk preferred, Microsoft Certified Professional (Windows 10 or 2016 server) preferred, and CompTIA A+ certification preferred.

In this role, you will diagnose, configure, maintain, and troubleshoot hardware and software issues, provide tier one support of help desk requests, install/configure computer workstations, assist users with computer hardware and software problems, and keep inventory on hardware and software.

Our benefits package includes paid time off, health insurance, dental insurance, vision insurance, DailyPay, tuition assistance for career development, student loan repayment program, financial assistance with U.S. citizenship application or DACA renewal, ESL classes, tutoring for ESL, citizenship test & GED, staff emergency grants, retirement plan- 401(k), free meals, access to a fitness center, pool, and more.



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