Technical Support Specialist

3 weeks ago


Alexandria, Virginia, United States GRB Full time

Job Description:

GRB is an industry leader in Federal Human Resources cloud applications offered via a Software-as-a-Service (SaaS) model. We are seeking a Technical Support Specialist to join our team and provide top-notch technical support to our users.

  • Duties and Responsibilities:
  • Respond to technical issues, troubleshoot problems, and resolve user requests
  • Analyze and maintain networks, including LAN, WAN, and cloud networks
  • Implement security measures to protect our systems and data
  • Configure and install software and hardware components
  • Manage databases and facilitate data exchange between GRB and customers
  • Audit and assess security efforts to ensure the integrity of our systems

Compensation:

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience. Benefits include health insurance, retirement plan, and paid time off.



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