IT Support Professional
7 days ago
KeenLogic is seeking a talented Mid Systems Analyst to join its team. As a key member of our support team, you will be responsible for providing top-notch support to clients, analyzing complex technical issues, and communicating effectively with clients.
Key Responsibilities
- Troubleshoot complex technical issues related to custom business applications
- Collaborate with employees and contractors to resolve client issues
- Coordinate with vendors to escalate Tier III support requests
- Document tickets and provide detailed information for handoff to the agency Tier III team
Requirements and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- 3+ years of experience providing phone and/or in-person support for business applications
- 3+ years of experience with standard Windows OS applications and MS Office applications
- Excellent communication and customer service skills
Working Conditions
This is a full-time position that requires regular working hours, Monday through Friday. The successful candidate will be based in Alexandria, VA, and will work remotely.
Salary and Benefits
The estimated salary for this position is $65,000 - $90,000 per year, based on experience and qualifications. A comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and professional development opportunities, is also offered.
Apply Now
Candidates should submit their resumes and cover letters to apply for this exciting opportunity.
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