IT Technical Support Specialist

3 weeks ago


Alexandria, Virginia, United States Culmen International Full time
Job Title: IT Technical Support Specialist

Estimated Salary: $65,000 - $90,000 per year

About the Job:

Culmen International seeks an experienced IT Technical Support Specialist to provide technical assistance for issues related to computers, software, and other technology. The ideal candidate will have a strong background in troubleshooting and resolving technical issues.

Key Responsibilities:
  • Serve as the first point of contact for staff seeking technical assistance over the phone or via email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Keep record of events, problems, and their resolution.
  • Install new software and hardware components.
  • Provide basic computer training.
  • Educate coworkers about network security and best practices for computer usage.
  • Support the day-to-day operations of the company's computer network.
  • Ensure data storage is safe and secure.
  • Perform basic computer maintenance.
  • Follow up with staff, provide feedback, and see problems through to resolution.
Requirements:
  • Bachelor of Science in Information Technology, Computer Science, or relevant field.
  • Ability to diagnose, troubleshoot, and resolve basic technical issues.
  • Minimum of (2) years experience in the IT field.
  • Must be at least 21 years of age at the time of hire.
  • Proficiency in English and Spanish (verbal and written) preferred.
  • Possess a valid Driver's License.
  • Possess a clear Tuberculosis test.
  • Ability to successfully clear a background check.
  • Ability to successfully clear a drug screening.
  • Provide immunization documentation for Tdap, Varicella, MMR, Hepatitis A and B, Varicella.
  • Must be authorized to work in the U.S. for any employer.


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