Technical Support Specialist

3 weeks ago


Alexandria, Virginia, United States DirectViz Solutions, LLC Full time
Job Overview:
A Desktop Support Technician is needed to join our team at DirectViz Solutions in Alexandria, VA. This position requires a public trust and offers a competitive salary of $60,000-$80,000 per year.

About the Role:
The successful candidate will be responsible for providing technical support to our customers, including deskside support, remote assistance, and escalation to our eBusiness team as needed. The ideal candidate will have excellent problem-solving skills, effective communication skills, and experience with hardware and application support.

Responsibilities:
- Provide technical support to customers via phone, email, and in-person
- Troubleshoot and resolve workstation issues, including diagnosis and remediation
- Assist with installation, configuration, and removal of applications
- Perform root cause analysis and escalate to the eBusiness team as needed
- Maintain accurate records of incidents and requests

Requirements:
- Bachelor's degree and 1 year of experience or High School Diploma and 7 years of experience
- Excellent problem-solving skills and effective communication skills
- Experience with hardware and application support
- Familiarity with Active Directory Management and Mobile Device Management

Benefits:
- Competitive salary: $60,000-$80,000 per year
- Comprehensive medical plans
- 401k match
- PTO accrual
- Professional development reimbursement
- Corporate funded technology certifications
- Employee recognition and appreciation programs

About DirectViz Solutions:
DirectViz Solutions is an employee-centric employer that provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. We offer a positive work environment, opportunities for professional growth and development, and a comprehensive benefits package.

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