Technical Support Professional
3 weeks ago
The estimated annual salary for this position in Alexandria, VA is around $73,000. KeenLogic is seeking a highly skilled Mid-Level Systems Specialist to join our team. In this role, you will work closely with clients to understand their technical needs, develop solutions, and implement them effectively.
About the Role:
This position requires a deep understanding of custom business applications, ITIL Service Management, and business application training. As a Mid-Level Systems Specialist, you will be responsible for troubleshooting complex technical issues, developing and implementing solutions, and collaborating with cross-functional teams to deliver exceptional results.
Key Responsibilities:
- Troubleshoot complex technical issues and develop solutions.
- Collaborate with cross-functional teams to implement solutions.
- Develop and maintain documentation of technical processes and procedures.
- Provide training and support to clients on technical topics.
Required Skills and Qualifications:
To be successful in this role, you will need to have:
- A Bachelor's degree and 3 years of experience in a similar field.
- Excellent technical and analytical skills.
- Strong communication and problem-solving skills.
- Experience with ITIL Service Management and business application training.
Benefits:
As a valued member of our team, you can expect a competitive salary, opportunities for professional growth, and a supportive work environment.
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