Technical Support Professional

3 weeks ago


Alexandria, Virginia, United States KeenLogic Full time
Job Title: Mid-Level Systems Specialist

The estimated annual salary for this position in Alexandria, VA is around $73,000. KeenLogic is seeking a highly skilled Mid-Level Systems Specialist to join our team. In this role, you will work closely with clients to understand their technical needs, develop solutions, and implement them effectively.

About the Role:
This position requires a deep understanding of custom business applications, ITIL Service Management, and business application training. As a Mid-Level Systems Specialist, you will be responsible for troubleshooting complex technical issues, developing and implementing solutions, and collaborating with cross-functional teams to deliver exceptional results.

Key Responsibilities:
  • Troubleshoot complex technical issues and develop solutions.
  • Collaborate with cross-functional teams to implement solutions.
  • Develop and maintain documentation of technical processes and procedures.
  • Provide training and support to clients on technical topics.

Required Skills and Qualifications:
To be successful in this role, you will need to have:
  • A Bachelor's degree and 3 years of experience in a similar field.
  • Excellent technical and analytical skills.
  • Strong communication and problem-solving skills.
  • Experience with ITIL Service Management and business application training.

Benefits:
As a valued member of our team, you can expect a competitive salary, opportunities for professional growth, and a supportive work environment.

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