Technical Support Specialist
2 days ago
NTT DATA is a global leader in digital transformation, helping clients innovate and grow. As a Technical Support Specialist at NTT DATA, you will be responsible for providing expert technical assistance to customers, resolving complex issues with desktop computers and business applications.
Key Responsibilities:- Provide Tier 2 support for desktop computers, including diagnosis, remediation, and performance tuning
- Assist customers via phone, email, or in-person, resolving issues efficiently and effectively
- Evaluate and implement solutions for hardware and software problems
- Collaborate with the eBusiness team to resolve more complex issues
- Bachelor's degree in Computer Science or related field, plus 3+ years of experience in IT support
- 1+ year of experience with hardware and application support, incident analysis, and documentation
- Effective communication skills, both written and verbal
- Desirable skills: ITIL Service Management, policy analysis, workstation patching, and knowledge management
We are a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Our diverse experts work in over 50 countries, and we have a robust partner ecosystem. We offer a range of services, including consulting, data analytics, industry solutions, and application development.
As an equal opportunity employer, we value diversity and inclusion. We strive to create a workplace where everyone feels welcome and supported. If you need accommodations due to a disability, please let us know so we can provide assistance.
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