Technical Support Specialist

2 days ago


Alexandria, Virginia, United States NTT DATA Full time

NTT DATA is a global leader in digital transformation, helping clients innovate and grow. As a Technical Support Specialist at NTT DATA, you will be responsible for providing expert technical assistance to customers, resolving complex issues with desktop computers and business applications.

Key Responsibilities:
  • Provide Tier 2 support for desktop computers, including diagnosis, remediation, and performance tuning
  • Assist customers via phone, email, or in-person, resolving issues efficiently and effectively
  • Evaluate and implement solutions for hardware and software problems
  • Collaborate with the eBusiness team to resolve more complex issues
Requirements:
  • Bachelor's degree in Computer Science or related field, plus 3+ years of experience in IT support
  • 1+ year of experience with hardware and application support, incident analysis, and documentation
  • Effective communication skills, both written and verbal
  • Desirable skills: ITIL Service Management, policy analysis, workstation patching, and knowledge management
About NTT DATA:

We are a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Our diverse experts work in over 50 countries, and we have a robust partner ecosystem. We offer a range of services, including consulting, data analytics, industry solutions, and application development.

As an equal opportunity employer, we value diversity and inclusion. We strive to create a workplace where everyone feels welcome and supported. If you need accommodations due to a disability, please let us know so we can provide assistance.



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