Regional Engineering Operations Manager
2 weeks ago
We are seeking a Regional Engineering Operations Manager to oversee field operations in the education sector.
Location: Greater Cleveland, OH area - This role involves extensive travel.
- Support multiple educational institutions within the vicinity, requiring a comfort with travel.
- Daily travel to schools within a 30-mile radius is expected.
- Occasional overnight travel may be necessary, including flights, so flexibility is essential.
Employment Type: Permanent Position
Note:
Mileage reimbursement is provided; candidates must possess a valid Driver's License and reliable transportation, compensated at a rate of $0.67 per mile from driveway to driveway.
The successful candidate will manage approximately 14 schools within an hour's drive, with additional responsibilities for around 15 schools located further away.
- Support for select clients/schools in Florida will require occasional overnight travel, approximately 1-2 times per year.
Ideal Candidate Profile:
- Management experience in a retail environment, adept at handling challenging situations and customer interactions with strong service skills.
- Technologically proficient individual.
Required Skills and Experience:
- High emotional intelligence.
- Ability to calmly de-escalate conflicts.
- Valid Driver's License and dependable transportation.
- Strong relationship management capabilities.
- Excellent verbal and written communication skills.
- Experience in personnel management.
- Capability to coach, mentor, motivate, and administer disciplinary actions as necessary.
Preferred Qualifications:
- Background in retail management.
- Experience in troubleshooting IT equipment, particularly Windows systems.
- Experience in quality assurance roles.
Daily Responsibilities:
As the Regional Engineering Operations Manager, you will play a crucial role in a leading education management organization, responsible for ensuring operational efficiency across various educational programs. This position requires regular onsite visits to establish procedures and guarantee that all technological environments are fully operational. You will oversee a team of four direct reports, with indirect oversight of approximately 30 Field Technicians who maintain and troubleshoot various educational technologies, including smartboards and projectors.
Key Responsibilities Include:
- Develop and maintain service-oriented relationships with school leadership to monitor satisfaction and address issues.
- Collaborate with school leadership to ensure high levels of customer satisfaction across all assigned institutions.
- Engage with relevant partners to ensure compliance with contractual obligations and address any emerging needs.
- Stay informed about advancements in Information Technology and contribute innovative ideas for new solutions.
- Maintain comprehensive records and documentation related to projects, hardware, and procedures.
Compensation: $70,000 to $80,000 annually, based on experience and qualifications.
Benefits: Healthcare insurance options and paid leave as mandated by applicable laws.
Job Type: Full-time
Work Environment: Primarily field-based.
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