Regional Property Operations Manager

2 weeks ago

Cleveland, Ohio, United States Millennia Housing Management Full time
Job Overview

Position Summary

The District Supervisor of Property Management will effectively implement and relay the organization's strategic vision across our diverse communities. This role requires a demonstrated history of overseeing a portfolio that includes Market Rate, Low-Income Housing, Affordable Housing, and Rural Development Properties. The ideal candidate will possess exceptional communication skills, a motivational approach, and a hands-on management style.

Key Responsibilities

  • Develop and oversee individual site business strategies, focusing on investment goals, compliance standards, marketing strategies, personnel management, asset quality, and financial objectives.
  • Maintain comprehensive oversight of all property management activities, including daily administrative and maintenance operations.
  • Design and execute leasing and marketing strategies, enhance resident relations, prepare budgets, and manage financial reporting while ensuring compliance with HUD regulations.
  • Recruit and manage all site personnel, including conducting initial screenings and interviews for administrative roles, building superintendents, and leasing staff, delegating tasks to trained site property managers as necessary.
  • Generate monthly financial variance analysis reports for review.
  • Address all resident inquiries and complaints promptly, professionally, and with sensitivity.
  • Supervise building security protocols, document incidents, and manage lease violation reports, ensuring proper communication with management and insurance providers when necessary.
  • Develop and implement preventive maintenance initiatives, establishing formal schedules and documentation.
  • Maximize economic rent levels through proactive rent management, outreach efforts, and resident retention strategies.
  • Discuss lease terms and rental agreements accurately, particularly concerning Project-Based Section 8 leases.
  • Oversee the vouchering process through TRACS, ensuring all related issues are resolved swiftly and efficiently.
  • Assess the overall strengths, weaknesses, and needs of each property within the portfolio.
  • Review and authorize all property expenditures, ensuring strict adherence to budgetary constraints.
  • Collaborate with Property Managers and Maintenance Supervisors to ensure timely readiness of apartments for market demands.
  • Manage property risk, uphold safety standards, and ensure liability protection for employees and residents.
  • Regularly review community budgets, analyze financial statements against budgets, and implement strategies or recommend adjustments to meet community goals.
  • Oversee maintenance operations within the portfolio, including capital improvements aligned with property strategies.
  • Authorize payroll, accounts payable, significant purchase orders, and expense reports.
  • Prepare for and facilitate REACS & MORS (HUD Audits).
  • Perform additional duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

  • A minimum of 5 years of experience as a Regional or District Manager, with supervisory experience managing 6 or more Property Managers.
  • At least 5 years of experience with HUD, affordable housing, LITC, project-based section 8, and REAC/MOR audits.
  • Familiarity with one-site property management software is advantageous.
  • Experience in preparing annual budgets and analyzing financial variance reports is essential.
  • Ability to coach property managers and on-site staff to enhance resident experiences and deliver exceptional customer service.
  • Proven capability to address and resolve complex resident issues, collaborating with other departments as needed.
  • Maintain strong relationships with vendors.
  • Engage in local events and fairs to stay informed about industry trends and developments.
  • Act as a liaison between communities and Operations leadership to effectively communicate financial and operational performance.

Work Environment & Physical Requirements

  • Ability to work independently or collaboratively on special projects.
  • Strong teamwork skills, fostering relationships across various functional areas.
  • The physical demands of this role include standing, walking, sitting, using hands for tasks, reaching, climbing stairs, and occasionally lifting or moving up to 20 pounds.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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