Service Department Coordinator

2 days ago


Jackson, Tennessee, United States Tennessee Tractor Full time
Job Details

Job Location
Jackson, TN

Description

The Service Department at Tennessee Tractor is seeking a highly organized and detail-oriented individual to assist the Service Manager and Service Clerk in maintaining accurate and on-time reports and records relative to the service department's operation.

Responsibilities:
  • Field internal and external customer inquiries to the Service Department
  • Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced
  • Maintain the service library with current information under the direct supervision of the Service Manager
  • Maintain Service Department filing and records
  • Update customer profiles using equipment, hours, or other information from the customer work orders
  • Maintain accessories and supplies and prepare replacement orders
  • Prepare Service Technician efficiency reports
  • Process warranty and/or product improvement claims including the computation of charges, submission, and follow-up

Qualifications:
  • Basic knowledge of accounting practices
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • High School Diploma or equivalent experience


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