Financial Aid Coordinator

2 days ago

Jackson, Tennessee, United States The Tennessee Board of Regents Full time
Job Summary

Assist the Director in the administration of federal, state, and institutional financial aid programs. Provide leadership and act as supervisor in the absence of the director. Participate in ongoing study, training, and professional development activities to stay abreast of changing federal and state regulations to ensure compliance.

Key Responsibilities
  • Provide leadership and act as supervisor in the absence of the director.
  • Participate in ongoing study, training, and professional development activities to stay abreast of changing federal and state regulations to ensure compliance.
  • Assist with the development and maintenance of office and program policies and procedures.
  • Assist with the office business continuity plan and the college's SEM Plan.
  • Assist with the adoption and implementation of Best Practice Models.
  • Complete Banner System testing of updates, releases, and setup.
  • Provide training and regulatory guidance for staff members.
  • Supervise internal office processes, procedures, and practices.
  • Manage communications plan and letter generation processes.
  • Review and update webpage using web tailor as needed.
  • Maintain an office calendar of important dates, deadlines, reports, activities, etc.
  • Coordinate office extended hours and outreach events as needed.
  • Provide technical planning and support for the continued development of automated processing.
  • Develop computer processes and workflows.
  • Provide technical support to the Financial Aid office staff (SQL, Argos reports, workflow, Automic, EDE).
  • Work with the Office of Information Technology to develop and maintain Banner processes and Argos reports.
  • Oversee and train staff in the use of Banner Document Management System used to scan and index documents.
  • Assist in preparation of federal and state reports, including Gainful Employment, Net Price Calculator, and IPEDS.
  • Update Financial Aid Consumer Handbook.
  • Develop and distribute financial aid consumer information materials.
  • Oversee Transfer Monitoring, document tracking, verification, awarding, over-awarding, and SAP processes.
  • Coordinate services with the U.S. Department of Education, Tennessee Student Assistance Corporation, Default Management Services, Selective Service Administration, and U.S. Citizen Immigration Service.
  • Coordinate requests for professional judgments for special or unusual circumstances.
  • Oversee Return to Title IV processes and notifying students of their federal overpayments or institutional liabilities.
  • Report federal overpayment to the Department of Education.
  • Counsel students regarding overpayments.
  • Refer Federal Overpayments to the U.S. Department of Education on a regular basis.
  • Perform file audits to ensure compliance, separation of duties, and accuracy.
  • Assist with year-end fund reconciliation and federal reporting, including annual Federal FISAP/FISOP report.
  • Be aware of TBR and federal record retention standards.
  • Oversee the Banner Purge and Archive processes.
  • Assist with evening and off-campus workshops and presentations.
  • Monitor office traffic, incoming phone calls, classified lunch schedules.
Requirements
  • Bachelor's degree.
  • Previous financial aid experience.
Preferred Qualifications
  • Master's Degree in a related field.
  • Previous supervisory experience.
  • Proficiency with student records and database management such as Banner or another integrated software.
Knowledge, Skills, and Abilities
  • Strong interpersonal and public relations communication skills.
  • Ability to effectively communicate using written and verbal skills.
Computer Skills
  • Proficiency with Microsoft Office applications.
  • Banner database, EDE, eprint, FAST, ARGOS, Automic, SQL, and report writing experience or knowledge is a plus.
Mathematical Skills
  • Ability to perform basic math functions such as addition, subtraction, multiplication, and division.
  • Ability to perform calculations related to financial aid information as needed.
Reasoning Ability
  • Reasoning ability required in decision making, advising, and assisting students.
  • Applying relevant policies, procedures, guidelines, and regulations.
  • Performing various tasks.
Other Qualifications
  • Office administration, public relations, customer service, personnel, and time management, organizational, and scheduling skills required.
  • Must be able to exercise ethics and maintain confidentiality.

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