Access Information Coordinator

1 week ago

Jackson, Tennessee, United States West Tennessee Healthcare Full time
Job Title: Access Information Coordinator

West Tennessee Healthcare is seeking a highly skilled Access Information Coordinator to join our team. As a key member of our department, you will be responsible for providing technical and clerical support for the department, including report creation and maintenance of various computer/software systems used.

Key Responsibilities:
  • Participate in the creation, testing, training, and oversight/maintenance of specific departmental computer applications, assuming a lead role as needed.
  • Develop and maintain monthly data packets for department managers and Patient Financial Services administration, utilizing various Revenue Cycle and Patient Financial Services metrics.
  • Serve as the initial point of contact for department users regarding system maintenance needs.
  • Analyze problems with computer-based information systems, collaborate with software vendors and customers to resolve issues, and provide technical support.
  • Compose, create, type, and maintain spreadsheets and reports, as well as files and maintain other materials for the department.
  • Assist in time and attendance tasks, maintain records of absenteeism, tardiness, FMLA events, and other personnel accounts, and report items needing attention to management.
  • Initiate and handle personnel-related documentation and paperwork, maintaining strict confidentiality.
  • Understand and remain current with basic departmental admitting/registration/access processes.
  • Schedule meetings, make appointments, secure meeting rooms, and schedule staff as needed for various meetings, handling associated paperwork and contacts.
  • Monitor overall ordering needs for all cost centers and take responsibility for cost reduction/maintenance.
  • Attend meetings and participate on various committees as indicated.
  • Assume other duties related to departmental areas as requested.
  • Prioritize tasks and workload in the most effective, efficient, and positive manner.
  • Contribute to a positive work climate and overall team effort of the department.
  • Demonstrate, understand, and support our hospital's Mission, Culture, and Vision statements.
  • Utilize positive communication skills in all aspects of the job.
  • Take personal accountability for professional growth and development.
Requirements:
  • Ability to perform technical/clerical duties acquired through high school graduation, with a Bachelor's degree in computer or related subject preferred.
  • Effective interaction and communication with other personnel, physicians, vendors, patients, and their families.
  • Previous experience in patient financial services preferred.
Knowledge, Skills, and Abilities:
  • Ability to plan, manage, monitor, and evaluate the flow of electronic information.
  • Proficiency in the use of personal computers and software.
  • Skills and proficiency in the principles and techniques of computers, with the ability to problem-solve technical difficulties with computer systems/technology.
  • Extensive computer knowledge in Outlook, Excel, Word, and PowerPoint.
  • Ability to type 45 words per minute with accuracy, use a calculator, personal computer, and other routine office machinery.
  • Good organizational skills, with the ability to appropriately prioritize tasks and workload.
  • Adaptability to change.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

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