Pharmacy Referral Coordinator
3 weeks ago
At Christ Community Health Services, we are committed to providing equal access to healthcare for all patients, regardless of their economic, social, or employment status. We are seeking a highly skilled and detail-oriented Pharmacy Referral Coordinator to join our team.
Job SummaryThe Pharmacy Referral Coordinator will play a critical role in closing the coordination of care loop by retrieving documentation from referral platforms and non-CCHS providers. This position requires strong organizational skills, initiative, and creativity to problem-solve and improve clinic operations.
Key Responsibilities- External Service Coordination and Documentation
- Ensure all notes are documented correctly from referring physicians and clinics to meet 340B standards
- Regularly cycle between 340b referral platforms to ensure all pending documentation is completed
- Regularly move notes from consulting providers to patient's after reviewing physician notes
- Review available time slots for Clinical Pharmacists and associated programs and schedule patients in a timely manner
- Identify appropriate resources to meet patients' needs in a timely and cost-effective manner
- Obtain insurance authorization for appointments or procedures when necessary, and act as a liaison between patients and insurance company or pharmacy as needed
- Provide information to patients about external providers as needed to coordinate effective provision of services to the patient
- Effectively communicate with Pharmacy Chair and/or Program Directors of issues and or problems
- Complete follow up activities for completed referrals and respond appropriately
- Maintain accurate and timely data for properly tracking, reporting and conducting follow-up on all of the above activities
- Other Universal Working Standards and Documentation
- Greet and interact with all patients, staff and visitors in a pleasant and professional manner.
- Be knowledgeable of and in compliance with applicable standards, laws and regulations by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and the State and Federal Governments. Maintain patient confidentiality according to HIPAA and the CCHS Confidentiality Agreement.
- Regularly check mail, e-mail and voicemail and respond promptly and professionally to all inquiries.
- Attend to shared responsibilities in each work area, including answering phones, cleaning, stocking, and organizing common work areas, and assisting with orientation and training of other employees as needed.
- Attend educational trainings including conferences, webinars, roundtables as necessary
- Continue to build knowledge of the health care and pharmacy services industry, and use that knowledge to identify ways and make recommendations to improve the program.
- Work a reasonable schedule, which may include an assignment at any location and during any of the hours that CCHS provides services.
- Perform other tasks as needed, but which are not detailed within this job description. Performing other duties as required to assist CCHS in achieving its mission.
- Interpersonal communication and mediation skills to successfully collaborate with a diverse staff in a variety of capacities throughout the organization.
- Organizational skills for ensuring the completion of a large volume of work in a systematic manner.
- Initiative and creativity for problem solving and pro-active improvement of the clinic operations.
- Capable of exemplifying the values of Christ Community Health Services in all circumstances.
- Detail-oriented and able to extensively search for required information from physician notes.
Education: High school diploma required. Relevant college degree or experience in a health care setting preferred.
Experience: 5-10 years of pharmacy related work required. 5+ years clinical and/or pharmacy technician management experience preferred.
Licenses or Certifications: Valid state of Tennessee pharmacy technician license preferred. Pharmacy Technician Certification (PTCB) preferred.
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