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Sales Support Specialist
1 month ago
DH Pace Company, Inc. is seeking a highly organized and detail-oriented Sales Support Specialist to assist with various departmental functions, including sales order entry, contracts, and customer service.
Key Responsibilities- Enter, maintain, and bill commercial sales and purchase orders.
- Collaborate with salesmen and operations teams for timeliness and accuracy of sales orders entered.
- Communicate with vendors, suppliers, and customers after, during, and after the sale.
- Follow-up on all projects, keeping track of relevant details and moving on action points.
- Prepare for and participate in meetings including department backlog, COD, and sales.
- Contract processing: including tracking of contracts, pay applications, sub-contractor process, lien waivers, warranties, O&Ms, and revenue recognition.
- Deliver exceptional customer service with internal and external customers.
- Cross-train with other departments to ensure adequate coverage.
- Provide daily phone backup and entering customer service orders accurately.
- High School Diploma or equivalent.
- 1-2 years working within an ERP software system.
- Strong Microsoft Office and computer skills.
- Strong attention to detail.
- Ability to multi-task and work efficiently in a fast-paced work environment.
- Two or more years of sales order entry, billing, and customer service experience.
- Possess excellent assessment and problem-solving skills.
- Ability to be the primary point of contact for all related sales order and billing activities.
- Compile and prepare bid packages and proposals.
DH Pace Company, Inc. is a distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. The company is privately owned and has been in operation for over 95 years. We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.
Our benefit offerings include:
- Medical, dental, and vision options: Available on the 1st day of the month following your start date.
- Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year.
- Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
- Floating Holidays: Up to 2 floating holidays per year.
- Competitive compensation: Including annual performance evaluations.
- 401k retirement plan: Including an employer match.
- Company-paid: Life insurance, short-term disability, & long-term disability and more.
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.