Restaurant Operations Manager

4 days ago


Helena, Montana, United States Qdoba Mexican Eats Full time
Job Description

$20.00/HOUR + TIPS ($2-3/HOUR AVG)


Key Responsibilities:
  • The Shift Manager is responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager.
  • Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive.
  • Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements:
  • Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed.
  • Identifies and develops internal candidates for Shift Manager positions.
  • Treats employees with respect and dignity and regularly recognizes and rewards employees.
  • Complies with all state and federal labor laws and regulations.
  • Manages daily activities to achieve excellence in restaurant operational performance.
  • Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience.
  • Reviews practices and modifies as needed to continuously improve the guest experience.
  • Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery.
  • Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
  • Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance.
  • Identifies trends and implements action plans for improvement.
  • Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth.
  • Considers cost/benefit impact of financial decisions and works to protect the brand.
  • Monitors costs and adherence to budget and restaurant goals.
  • The Shift Manager will help to support the company by maintaining an outstanding work environment through leadership, direction, training, and development.

What We Offer:
  • Flexible schedules
  • Employee meals
  • Paid time off
  • Insurance (health, vision, dental)
  • 401K program with matching

About Qdoba:

At Qdoba, we bring flavor to people's lives. This means we highly value the diversity, and flavor, our employees bring to the table.


Reasonable Accommodation:

Qdoba will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job.



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