Operations Coordinator

2 weeks ago

Taunton, Massachusetts, United States US Pack Inc Full time
Job Title: Operations Coordinator

USPack is a leading logistics provider custom built for the evolving needs of businesses in today's same-day delivery world. Our focus is on helping brands and businesses win in the delivery economy. We stay ahead by keeping our finger on the pulse of the latest trends and developments that impact our business and our customers' businesses.

Job Summary:

This is an entry-level position that provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). The successful candidate will participate in contracting activities associated with Independent Contractors (IC's) that provide delivery equipment and transport products from our clients' location(s) to designated locations as requested by the customer.

Key Responsibilities:
  • Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
  • Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC's as needed.
  • Monitor dispatch board to ensure customer requested delivery times are being met.
  • Communicate any delays and/or problems to the customer and dispatch department.
  • Ensure IC's are providing services in the vehicle type requested by the customer.
  • Ensure compliance with IC log in process and EC-mobile.
  • Work directly with IC's to assist with issues they may encounter while under dispatch.
  • Assist in arranging for STAT coverage for customers, as needed.
  • When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
  • Ensure IC's are providing contracted delivery services in compliance with customer regulations.
  • Assist with contracting of IC's as needed.
  • Complete daily service reports as required by the customer.
  • Create and process administrative reports and paperwork as directed.
  • Follow up with IC's to ensure their paperwork is up to date, as needed.
  • Ensure IC's are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
Requirements:
  • Basic MS Office Programs (Outlook, Excel, and Word) experience required.
  • Proactive and resourceful. Ability to work effectively in a fast-paced environment.
  • Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
  • Must maintain valid driver's license and clean, functional vehicle.
  • Ability to develop and maintain meaningful business relationships with customers.
  • Ability to lift up to 50 pounds on occasion.
  • Ability to work overtime as necessary.
Preferred Qualifications:
  • College Degree or a High School Diploma with equivalent combination of education and experience.
  • Six Sigma Green Belt Certification preferred.
Work Environment:

This position is based in Randolph, MA and requires occasional travel. The work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about logistics and customer service, we encourage you to apply for this exciting opportunity.

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