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Service Coordinator

2 months ago

Taunton, Massachusetts, United States Lift Truck Parts & Service Full time
Job Summary

We are seeking a reliable Service Coordinator to join our team at Lift Truck Parts & Service. As a key member of our service team, you will play a crucial role in coordinating service activities and ensuring seamless communication with customers and field service mechanics.

Key Responsibilities
  • Work closely with customers and field service mechanics to identify required maintenance and dispatch breakdown calls.
  • Advise customers on necessary and suggested services, providing expert recommendations to meet their needs.
  • Compute costs of replacement parts and labor to repair trucks, ensuring accurate invoicing and efficient service delivery.
  • Process service invoices from mechanics' tablets (IPADS) for timely invoicing and payment.
  • Assist the service manager as needed, providing support to ensure smooth service operations.
Requirements
  • Experience in the part/service industry, with a focus on coordinating service responsibilities with service technicians.
  • Dependable computer skills, with proficiency in using IPADS and other software systems.
  • Some mechanical aptitude, with the ability to understand and communicate technical information.
  • Excellent customer relations skills, with a focus on building strong relationships with customers and internal stakeholders.