Reservations Coordinator
4 days ago
We are seeking a highly organized and customer-focused Reservations Agent to join our team at Cape Cod Central Railroad. As a key member of our reservations team, you will be responsible for coordinating and processing daily ticket reservations to ensure a positive guest experience.
Key Responsibilities:- Answer guest inquiries and questions in a professional and timely manner
- Communicate with guests via phone, computer, and in person
- Assist in facilitating group sales with tour operators
- Be knowledgeable of train seating details
- Follow Cape Cod Central Railroad's established standards, instructions, and procedures
- Report issues or guest concerns to Reservations Supervisor
- Experience in ticket reservations preferred
- Familiarity with Fare Harbor tour and activity booking solution preferred
- Interpersonal and customer service skills; able to interact in a positive and professional way; at least 1 year of experience
- Strong organizational and problem-solving abilities
- Ability to work in a fast-paced environment
- Strong work ethic and attention to detail
Cape Cod Central Railroad is a leading provider of scenic train rides and tourist attractions on Cape Cod. We are committed to providing exceptional customer service and creating memorable experiences for our guests.
We offer a competitive salary and benefits package, as well as opportunities for career growth and advancement within our company.
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Reservations Coordinator
6 hours ago
Taunton, Massachusetts, United States Massachusetts Coastal Railroad LLC Full timeJob DescriptionWe are seeking a highly organized and customer-focused Reservations Agent to join our team at Cape Cod Central Railroad. As a key member of our reservations team, you will be responsible for coordinating and processing daily ticket reservations to ensure a positive guest experience.Key Responsibilities:Answer guest inquiries and questions in a...
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