Staff Technical Program Manager

2 days ago

Pleasanton, California, United States Medallia Full time
About the Role

Medallia is seeking a highly skilled Staff Technical Program Manager to join our Research & Development PMO Team. As a key leader, you will have a unique opportunity to directly impact Medallia's strategic goals by leading multiple concurrent strategic initiatives and programs, spanning across several different teams and organizations.

Key Responsibilities
  • Lead multiple concurrent strategic initiatives and programs, varying in size, scope, and complexity.
  • Take personal responsibility for the success and health of the strategic initiatives under your care and act as a change agent to drive operational efficiencies into process, people, and tooling.
  • Proactively manage technical challenges and risks in all assigned areas, working with teams and management to mitigate these risks before they become issues.
  • Maintain a deep, technical end-to-end understanding of the solution being built, its upstream and downstream dependencies, and impacts, as well as the resulting customer journey experienced by our users.
  • Be sought after by leadership for "the real story" and craft communications that can be consumed at different levels of the organization, from executive-level presentations to materials consumed by engineering and program teams.
  • Propose solutions and consult on platform and roadmap changes, championing long-lasting architecture and documentation.
  • Shield team members by answering both technical and business-related questions on behalf of the team.
  • Continually pursue delivery excellence by increasing team velocity, efficiency, and throughput.
  • Understand cloud-based software development, web services, APIs, and cloud computing.
  • Amplify your impact by educating and mentoring the TPM and Engineering communities on program management best practices.
  • Identify opportunities to improve execution of the organization as a whole, increasing engineering productivity through tools and process improvements.
Requirements
  • 8+ years of leadership experience in Product/Engineering/PMO.
  • 5+ years of experience working closely with C-level executives.
  • 5+ years of experience in Cloud/SaaS.
  • Demonstrated program management experience with large-scale initiatives leading broad programs across organizations in a matrixed, globally diverse workforce.
  • Deep knowledge of Software Development & Product Life Cycle Methodologies and Go-To-Market.
  • Advanced understanding of SDLC, Project Management, Product Life-Cycle Methodologies, Best Practices, and how to apply them.
  • Advanced understanding of Jira/Confluence.
Preferred Qualifications
  • 8+ years of people management skills.
  • PMP, CSM, CPO, PgMP, IAPM, CISSP, ITIL, Six Sigma certifications.
  • Experience managing the creation of AI solutions and taking them to market.
  • Experience with hybrid cloud solutions.
  • Acquisition Integration experience.
  • Adept at cultural change management.
  • Ability to thrive and succeed in a dynamic environment not slowed down by ambiguity or competing priorities.
  • Able to effectively modulate the presentation of information based on your audience, from C-level executives to individual contributors.
About Medallia

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in understanding and managing experience for candidates, customers, employees, patients, citizens, and residents. We are committed to creating a culture that values every person and every experience, and we encourage people to bring their whole selves to work each day.

What We Offer

Medallia offers competitive health and wellness benefits, including medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

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