Store Operations Manager

3 days ago

Morgan Hill, California, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and experienced Shift Lead to join our team at Walgreens. As a Shift Lead, you will be responsible for overseeing the daily operations of the store, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:

  • Open and close the store in the absence of management, including starting up required systems and ensuring the floor and stock room are ready for the business day.
  • Responsible for opening the back door of the store for deliveries.
  • Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
  • Model and deliver a distinctive and delightful customer experience.
  • Engage customers and patients by greeting them and offering assistance with products and services.
  • Resolve customer issues and answer questions to ensure a positive customer experience.
  • Assist with and coach other team members to work with the warehouse and vendor ordering process.
  • Responsible for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
  • Assist manager or assistant store manager in reviewing order exceptions on order release day and assist in reverse logistics.
  • Assist manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise.
  • Maintain accurate inventory counts and ensure the Outdate program is followed with team members.
  • Responsible for basic department pricing and making daily price changes.
  • Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary.
  • Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
  • Has working knowledge of store systems and store equipment.
  • Assist at the Pharmacy out window as requested.
  • Ensure compliance with state and local laws regarding regulated products.
  • Responsible for bag checks of team members before leaving the store.
  • Comply with all company policies and procedures and maintain respectful relationships with coworkers.

Requirements:

  • One year of prior leadership, supervisory, or retail key holder work experience.
  • Must be fluent in reading, writing, and speaking English.

Preferred Qualifications:

  • Prefer the knowledge of store inventory control.

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