Operations Service Manager

3 days ago


Pleasant Hill, California, United States Burlington Stores Full time
Job Summary

We are seeking a highly skilled Operations Service Manager to join our team at Burlington Stores, Inc. As a key member of our store leadership team, you will be responsible for managing the overall operations of the store, including customer service, cash handling, and inventory management.

The ideal candidate will have a proven track record of leadership and experience in retail operations, with a strong focus on customer satisfaction and team development. You will be responsible for coaching and training a team of cashiers and customer service supervisors, as well as overseeing business operations to ensure excellent customer service and high levels of professionalism.

Key Responsibilities
  • Manage the customer service and cashier teams, ensuring compliance with company policies and standards.
  • Provide guidance to customer service supervisors to ensure they meet customer service expectations and maintain smooth customer flow at the registers.
  • Oversee the execution of operations and receiving SOPs, including the continuous flow process.
  • Monitor the receiving process, transfers, debits, damages, and charge-backs, and partner with the receiving supervisor to maintain accurate inventory.
  • Support the store manager and others in areas including staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.
Requirements

Candidates must have 3+ years of retail management or store operations experience at an off-price, big box, specialty, or medium to large-sized, multi-unit retail organization. They must also be able to work a flexible schedule, including early mornings, nights, weekends, holidays, and required travel. Candidates must be able to lift and move boxes weighing up to 40 lbs. and be comfortable utilizing scheduling and reporting computer software.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. We offer a competitive wage, flexible hours, and an associate discount. Our benefits package includes medical, dental, and vision coverage, including life and disability insurance. Full-time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.


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