Service Advisor

2 days ago

Morgan Hill, California, United States The Ford Store Morgan Hill Full time

{"h1": "Service Advisor Job Description", "p": "We are seeking an experienced Service Advisor to join our team at The Ford Store Morgan Hill. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the repair process.", "ul": [{"li": "Strong communication skills and ability to work effectively with customers, technicians, and other team members"}, {"li": "Exceptional customer service skills and ability to resolve customer complaints in a professional and courteous manner"}, {"li": "Ability to analyze repair orders and diagnose problems correctly"}, {"li": "Knowledge of automotive repair procedures and ability to work with various types of vehicles"}, {"li": "Ability to work in a fast-paced environment and prioritize tasks effectively"}], "h2": "Responsibilities", "p": "The Service Advisor will be responsible for determining costs and completion dates, communicating with customers, and analyzing progress to maximize efficiency and maintain high quality of repairs. Additional responsibilities include prior to the start of a repair job, ascertaining the correct part numbers on repair orders and helping the parts department pull and post the appropriate parts. The Service Advisor will also diagnose problems correctly and accurately describe those problems on the repair order, and work with the service department manager to establish and maintain an effective and proficient service department with excellent customer satisfaction.", "h2": "Requirements", "p": "To be successful in this role, you will need to have a strong background in customer service and automotive repair. You will also need to be able to work effectively in a team environment and prioritize tasks effectively. Additionally, you will need to have a valid driver's license and be able to work a variety of shifts, including weekends and holidays.", "h2": "Benefits", "p": "We offer a competitive compensation package, including base hourly compensation of $15.50, commission compensation based on sales performance, and a comprehensive benefits package that includes medical, dental, life, and 401(k) plan. Other benefits include discounts on purchases of new Ford vehicles, AT&T products, and Dell computer products.", "h2": "Work Environment", "p": "The Ford Store Morgan Hill is a drug-free and equal opportunity employer. We are committed to providing a safe and inclusive work environment for all employees.", "h2": "How to Apply", "p": "If you are a motivated and customer-focused individual with a passion for automotive repair, we encourage you to apply for this exciting opportunity.", "p": "Please submit your application, including your resume and a cover letter, to [insert contact information]."}

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