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Administrative Customer Support Specialist

2 months ago

Syracuse, New York, United States National Grid USA Service Company, Inc. Full time

In a vibrant and fast-paced environment, our primary focus is on delivering exceptional service to our customers and the communities we support. We are looking for motivated individuals who are enthusiastic problem solvers and thrive in a collaborative team setting. Our call center provides an excellent opportunity to gain insights into the utility sector, with pathways for career advancement within the organization.

Position Overview

As part of our commitment to safety and in alignment with federal contractor guidelines, National Grid requires all new hires to be fully vaccinated against COVID-19 as a condition of employment. This includes being two weeks post the final dose of a two-dose vaccine or two weeks after a single-dose vaccine. Exceptions for medical or religious reasons can be accommodated upon request.

Role Responsibilities

Under general supervision, you will undertake a variety of administrative and back-office tasks. Your responsibilities will include:

  1. Managing incoming correspondence, including faxes, mail, and emails.
  2. Processing Automated Clearing House (ACH) notifications and tracking financial transactions.
  3. Updating accounts and making outbound calls based on account requirements.
  4. Conducting collections calls for Commercial & Industrial accounts.
  5. Researching and resolving inquiries from customers, agencies, and internal stakeholders.
  6. Investigating billing and payment discrepancies to ensure accurate revenue recognition.
  7. Coordinating activities to mitigate revenue loss, including compliance and theft investigations.
  8. Communicating effectively with external customers, vendors, and team members.

Qualifications

Skills:

  • Strong communication abilities with customers and partners.
  • Proficient in computer applications, particularly the MS Office Suite.
  • Solid mathematical skills.
  • Ability to analyze and reconcile financial transactions.
  • Experience in creating and managing reports in Excel or other systems.

Education:

A High School Diploma or equivalent is required (an Associate's Degree is preferred). A background of 1-3 years in Customer Service or Financial Business roles within an office environment is advantageous. Familiarity with Microsoft Office applications is essential, along with strong verbal and written communication skills. Successful completion of skills assessments as determined by the company is required.

Compensation: The pay rate for this position is $15.16 per hour.

Company Commitment:

National Grid is an equal opportunity employer that values diversity in talent, knowledge, and experience. We promote a culture of inclusion that enhances employee engagement and drives superior performance in the communities we serve. We encourage individuals from diverse backgrounds, including minorities, women, individuals with disabilities, and protected veterans, to consider joining our team.

Benefits:

  • Healthcare coverage
  • 401(k) retirement plan
  • Opportunities for continuing education
  • Paid time off
  • Employee assistance programs (EAP)
  • Health and wellness initiatives