Administrative Specialist

4 weeks ago


Syracuse, New York, United States Upstate University Hospital Full time

Job Summary:

The Outpatient Administrative Specialist will perform standardized patient registration, discharge, and phone call to include verification of demographics, insurance, and/or financial information. This role will also advise patients on insurance carrier requirements, including services not covered, and coordinate incoming and outgoing referrals and manage denial processes.

Key Responsibilities:

  • Verify patient demographics, insurance, and financial information
  • Advise patients on insurance carrier requirements
  • Coordinate incoming and outgoing referrals
  • Manage denial processes
  • Provide overall patient care and administrative support

Requirements:

  • Associate's degree and two (2) years of related patient financial/insurance services experience
  • Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills
  • Computer skills and keyboarding are necessary
  • Working knowledge of computer systems such as Epic, Word, Outlook, etc. preferred

Preferred Qualifications:

  • Prior working experience in ambulatory patient care administrative functions
  • Knowledge of medical authorizations, billing requirements, and the ability to recognize insurance fraud/abuse


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