Customer Service Representative

5 days ago


Pekin, Illinois, United States Zach Butler - State Farm Agent Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Zach Butler - State Farm Agent. As a key member of our team, you will be responsible for establishing strong relationships with customers, identifying their needs, and providing personalized solutions to meet their insurance and financial service needs.

Responsibilities:

  • Customer Relationship Building: Develop and maintain strong relationships with customers, responding to their inquiries and concerns in a timely and professional manner.
  • Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options and develop leads to market appropriate products and services.
  • Lead Generation and Appointment Scheduling: Identify customer needs and develop leads to schedule appointments and market products and services.

Benefits:

  • Competitive Hourly Pay and Commission/Bonus Structure: Earn a competitive hourly wage plus commission and bonus opportunities based on sales performance.
  • Paid Time Off and Flexible Hours: Enjoy paid vacation and personal/sick days, as well as flexible hours to balance work and personal life.
  • Simple IRA and License Reimbursement: Participate in a Simple IRA plan and receive reimbursement for licensing requirements.
  • Growth Opportunities and Advancement: Develop your skills and advance your career within our agency, with opportunities for growth and professional development.

Requirements:

  • Marketing and Sales Skills: Demonstrate a strong interest in marketing products and services based on customer needs.
  • Excellent Communication Skills: Possess excellent written, verbal, and listening communication skills.
  • People-Oriented and Detail-Oriented: Be a people-oriented individual with a keen eye for detail and a proactive approach to problem-solving.
  • Ability to Learn Computer Functions: Demonstrate the ability to learn and adapt to computer functions and systems.
  • Team Player: Possess the ability to work effectively in a team environment.

About Our Agency:

Zach Butler - State Farm Agent is a leading provider of insurance and financial services in Canton, IL. We are dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our team is passionate about delivering exceptional customer service and building strong relationships with our customers.

Compensation: $35,000.00 - $45,000.00 per year



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