Senior Human Services Assistant
2 weeks ago
Compensation Range: Depends on Experience
Employment Type: Full Time
Position Overview: The Human Services Specialist III role is a key position within the Human Services sector, representing the advanced level in the Human Services Assistant classification. This position serves as the primary contact for individuals seeking assistance and evaluates their eligibility for various programs and services.Key Responsibilities:
- Conducts eligibility screenings for various assistance programs;
- Engages with clients to clarify program details, services, and procedural guidelines;
- Guides clients through the application process;
- Assesses and approves service providers;
- Conducts research to gather necessary information;
- Acts as the first point of contact for applicants;
- Interviews clients to determine their needs for benefits and services;
- Provides comprehensive information on available programs, eligibility criteria, and operational policies;
- Assists clients in completing applications and performs initial evaluations;
- Offers information to clients seeking services and facilitates referrals;
- Utilizes various databases to verify information required for application processing;
- Keeps accurate records of client documentation;
- Schedules and organizes appointments for clients with relevant staff;
- Communicates with clients to gather necessary information and addresses routine inquiries;
- Analyzes client needs and coordinates resources to support families, ensuring appropriate service payments when applicable.
Additional Responsibilities:
- Adult Services: Manages provider program requirements, conducts assessments for emergency needs, oversees voucher systems, and prepares financial reports.
- Benefit Programs: Participates in administrative hearings and prepares statistical reports.
- Foster Care: Conducts searches for adoption matches, assists with financial documentation, and coordinates special events.
- Employment Services: Aids participants in resume writing, follows up on referrals, and organizes educational trips.
Required Knowledge, Skills, and Abilities:
- Extensive knowledge of customer service principles and processes;
- Strong understanding of the English language, including grammar and composition;
- Familiarity with administrative procedures and office management;
- Ability to effectively communicate with clients and establish professional relationships;
- Competence in organizing and prioritizing tasks;
- Skills in operating office equipment and using software applications.
Education and Experience: A high school diploma is required, supplemented by coursework in social work, human services, or a related field, along with relevant experience in public administrative support. Equivalent combinations of education and experience will also be considered.
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