Hotel Guest Services Representative
4 days ago
About Us:
Geronimo Hospitality Group is a leading hospitality company that operates boutique hotels and restaurants in the Indianapolis area. Our team is passionate about delivering exceptional guest experiences and creating a welcoming atmosphere for our guests.
Job Summary:
We are seeking a highly motivated and customer-focused Guest Services Agent to join our team at the Ironworks Hotel in Indianapolis. As a Guest Services Agent, you will be responsible for providing exceptional guest service, handling guest arrivals and departures, and ensuring a seamless experience for our guests.
Key Responsibilities:
• Process guest arrivals and departures, including all necessary payments
• Handle and coordinate room assignments and pre-arrivals
• Handle guests' concerns and resolve issues in a professional and courteous manner
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required
Requirements:
• High school diploma or equivalent
• Excellent communication skills and professional attitude
• Effective conflict management and decision making
• Ability to use a variety of computer applications
• Knowledge of Opera system
• Previous experience in customer service
What We Offer:
• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Employee discounts and perks
• Paid time off and training opportunities
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, please submit your application, including your resume and a cover letter, to [insert contact information].
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