Guest Services Representative

2 days ago


Indianapolis, Indiana, United States Health & Hospital Corporation of Marion County Full time
Job Title: Guest Information Assistant

As a Guest Information Assistant at Eskenazi Health, you will be the first point of contact for many of our hospital and clinic visitors. Your role will be to respond to the needs of our guests and employees by greeting, directing, and providing pertinent information via telephone or in person.

Key Responsibilities:
  • Greet all patients and guests in assigned areas
  • Direct guests to their destination
  • Transport guests to their destination
  • Maintain patient log in Perioperative area waiting room and provide up-to-date information
  • Round on families in Perioperative waiting room hourly
  • Perform a variety of clerical duties to maintain an efficient flow to areas
  • Assist physicians by locating open conference rooms to meet with families
  • Escort family members to appropriate areas within the Peri-Operative unit
  • Make personal contact with patients in an effort to meet their personal needs that can be accommodated
  • Assist patients by walking with them or taking them via wheelchair to their destination
  • Answer and route multiple phone lines; provide accurate information to callers
  • Responsible for varied customer service relations and promotional activities
  • Provide key information to guests when music concerts are held and help with piano cover
  • Serve as a coat check for VIP guests
  • Perform clerical tasks at workstation
  • Assemble admission folders for hospital inpatients and CDU
  • Help out-of-town guests with hotel accommodations
  • Problem solve; link guests/patients with appropriate resources
  • Maintain a positive working attitude with patients, guests, and coworkers at all times
  • Assist Senior Care Connect with validating their patients' parking
Requirements:
  • High School diploma
  • Three years of experience in Customer Service (customer-focused, customer-friendly setting)
  • Spanish bi-lingual preferred
  • Administrative or clerical experience preferred
Knowledge, Skills & Abilities:
  • Effective, clear communication skills via telephone and in person
  • Clerical and administrative skills
  • Professional and caring demeanor
  • Ability to work independently or with little supervision
  • Ability to perform and deliver exceptional customer service
  • Ability to adapt to various environments - fast-paced, slower-paced, or high-stressed
  • Possesses excellent customer service skills

Eskenazi Health is a leading healthcare provider in Indianapolis, serving as the public hospital division of the Health & Hospital Corporation of Marion County. Our team is dedicated to providing exceptional patient care and service to our community.



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