Guest Service Representative
5 days ago
At Dimension Hospitality, we are seeking a highly skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Greet and register guests, assigning rooms and providing room key and escort instructions as needed.
- Answer inquiries about hotel services, registration, and local information, providing recommendations and directions as required.
- Manage room availability and guest accounts, making reservations and cancellations as necessary.
- Process payments, handle cash and credit transactions, and maintain accurate records.
- Assist with mail and message transmission, using equipment such as telephones, faxes, and switchboards.
- Enforce hotel credit policies and maintain accurate cash handling and deposits.
- Provide exceptional customer service, taking the initiative to greet guests warmly and ensure their needs are met.
- In a lead capacity, take responsibility for assigned employees, assigning work and ensuring proper performance.
- High School Diploma or equivalent.
- Minimum 3 months experience in hospitality, general office, accounts receivable, or customer service.
$16.00 per hour
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