Guest Service Representative

5 days ago


Indianapolis, Indiana, United States Dimension Hospitality Full time
Job Title: Guest Service Representative

At Dimension Hospitality, we are seeking a highly skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Greet and register guests, assigning rooms and providing room key and escort instructions as needed.
  • Answer inquiries about hotel services, registration, and local information, providing recommendations and directions as required.
  • Manage room availability and guest accounts, making reservations and cancellations as necessary.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with mail and message transmission, using equipment such as telephones, faxes, and switchboards.
  • Enforce hotel credit policies and maintain accurate cash handling and deposits.
  • Provide exceptional customer service, taking the initiative to greet guests warmly and ensure their needs are met.
  • In a lead capacity, take responsibility for assigned employees, assigning work and ensuring proper performance.
Requirements:
  • High School Diploma or equivalent.
  • Minimum 3 months experience in hospitality, general office, accounts receivable, or customer service.
Salary:

$16.00 per hour



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