Event Rental Consultant

7 days ago


Frederick, Maryland, United States Select Event Group Full time
About the Role

We are seeking a highly motivated and results-driven Event Rental Consultant to join our team at Select Event Group. As an Event Rental Consultant, you will be responsible for cultivating, maintaining, and expanding a book of business, providing superior service to existing and new relationships.

Key Responsibilities
  • Client Management
    • Proactively communicate with clients regarding company policies, fees, and procedures.
    • Receive event needs and instructions via client communication and enter the event information into our industry-based software system.
    • Keep accurate details on all rental contracts, including equipment needs, delivery and pickup details, and contact information to ensure all orders go out the door correctly.
    • Receive changes and requests from clients and act on them in a timely manner.
    • Meet with clients in design studio to put together equipment needs for various events, including weddings, galas, corporate parties, and other social gatherings.
    • Follow up with clients on all information received in studio appointments to ensure all details are correct.
    • Visit venues to provide better client support.
    • Support clients through equipment photos, mood boards, swatch distribution, and other tasks as needed.
    • Take initiative to research all clients in assigned book of business regarding their background, including equipment preferences, venues most often worked at, and their general trend of business with Select.
    • Able to confidently answer questions put forth by clients regarding equipment, delivery and pickup logistics, company policies, and other general questions.
    • Proactively strengthen relationships by contacting clients to inform them of new policies, send new products, or straightforward engagement in order to build trust and confidence.
    • Balances the needs and requests of clients within the parameters that Select can operate by; does not overpromise or commit to anything outside of normal business practices unless it is confirmed by Select that we can fulfill this request.
    • Has the ability to confidently offer suggestions to clients for equipment if the initial needs of the client are not able to be met by Select.
  • Book of Business Ownership
    • Actively manages existing book of business.
    • Shows year-over-year growth of existing client business.
    • Grows book of business by adding new clients through targeted outreach.
    • Tracks current accounts that are growing.
    • Reaches out to struggling accounts compared to previous year.
    • Reaches out to clients on a regular basis to investigate seasonal needs and activities. This does not include reacting to a request or reaching out about an issue or upcoming event.
    • Utilizes CRM software to keep all client communication updated.
  • Collaboration and Teamwork
    • Routinely contributes to the workload surrounding clients in order to alleviate stress of teammates.
    • Works quickly and efficiently with Operations to ensure client contracts are closed within two business days of the pickup so final invoices can be sent and event can be finalized.
    • Shares responsibilities in the office with teammates, including helping to field calls when necessary, answering the door and greeting clients, maintaining cleanliness of the studio and office, and other duties as needed.
    • Reacts to onsite issues and coordinates with Operations to remedy situations, including during office hours and after hours as the situation requires.
    • Contributes to the team and company's ability to stay current with industry trends and products through social media and other research.
    • Demonstrates an understanding of, or a willingness to learn, the relationship between sales process and operations working to produce the best end result for the company and our clients.
    • Participates in venue visits and key deliveries to better understand the client needs and operational complexities of some sites.
    Requirements
    • Teamwork and positive attitude.
    • Forward thinking and independent reasoning.
    • Ability to multi-task and detail-oriented.
    • Ability to perform under pressure and maintain composure with clients.
    • Time management and willingness to work after hours.
    • Represent ownership of relationship and strong decision-making skills.
    • Creative problem-solving and passion for design and collaboration.
    • Organizational skills and ability to learn from mistakes.
    • Understanding of customer service.
    About Select Event Group

Select Event Group is a leading provider of event rental services, dedicated to delivering exceptional experiences for our clients. We are committed to building long-term relationships with our clients and partners, and we are seeking a talented and motivated individual to join our team.

Language: English



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