Property Leasing Specialist
2 weeks ago
Company Overview:
Maryland Management Company is a reputable organization that oversees a diverse portfolio of over forty residential communities, totaling more than 10,000 apartment units across Maryland and Florida. Founded in 1949, we are dedicated to delivering affordable, high-quality housing and exceptional customer service while positively impacting the communities we serve.
The role of a Property Leasing Specialist is a dynamic opportunity that combines sales expertise with outstanding customer service to significantly enhance the living experiences of our residents. This position acts as a vital link between potential and current residents and the management team, assisting individuals in finding their ideal home by showcasing available apartments, community amenities, and local attractions.
Key Responsibilities:Leasing Duties:
- Conduct guided tours of the community grounds and available apartments for prospective residents.
- Promote the community through various channels to convert inquiries into on-site visits.
- Welcome all visitors to the leasing office with a friendly and professional demeanor.
- Maintain comprehensive knowledge of property features (floor plans, amenities, etc.) and the surrounding area.
- Utilize product knowledge to align prospective residents' needs with our offerings through effective communication.
- Represent the organization professionally at all times.
Customer Service Responsibilities:
- Build and sustain professional relationships with both prospective and current residents.
- Process maintenance requests and follow up to ensure resident satisfaction.
- Address resident inquiries and concerns both over the phone and in person.
- Uphold tenant confidentiality and adhere to local and federal Fair Housing regulations.
Administrative Tasks:
- Prepare and maintain all necessary applications, lease agreements, and related documentation accurately.
- Handle rental payments efficiently.
- Assist with the move-in and move-out processes.
- Provide general clerical support, including answering phones and managing messages.
This position is ideal for an outgoing and enthusiastic individual who is committed to exceeding the expectations of our residents. The successful candidate will possess the following:
Essential Skills:
- Proven ability to close sales effectively.
- Strong prioritization and multitasking capabilities.
- Team-oriented mindset with the ability to collaborate well with others.
- Ability to work independently.
- Excellent telephone communication skills.
- Basic computer proficiency and familiarity with the Internet and email.
Core Competencies:
- Exceptional interpersonal skills.
- Strong verbal and written communication abilities.
- Outstanding organizational skills and attention to detail.
- Good judgment and common sense.
- Integrity and honesty.
- A positive attitude and the ability to maintain composure in challenging situations.
- Adaptability to changing work environments and the ability to manage competing demands.
- Capability to handle stressful and diverse situations calmly.
- Self-motivated with a strong drive to succeed.
Additional Requirements:
- Reliable transportation, a valid driver's license, and valid vehicle insurance are necessary.
- Proficiency in the English language, including reading, writing, and professional communication.
- A high school diploma, GED, or equivalent experience is required.
Maryland Management Company offers a competitive compensation and benefits package, which includes:
- A performance-driven career path with opportunities for advancement.
- Comprehensive health benefits for full-time employees, including company-sponsored health insurance.
- Options for dental and vision insurance.
- 401k plan with matching contributions.
- Direct deposit for payroll.
- Paid time off, including vacation and sick leave.
- Paid holidays.
- Educational reimbursement programs.
- Annual awards banquet and various social company events.
Note:
This job description is intended to provide a general overview of the position and is not exhaustive. Responsibilities may be adjusted as necessary by the company. All employment offers are contingent upon passing a drug test and a background check, in compliance with applicable laws.
Maryland Management Company is proud to be an equal opportunity employer.
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