Technical Documentation Coordinator

6 days ago


California, United States Peppr Full time

Job Summary

We are seeking a highly skilled and detail-oriented Product Operations Analyst to join our team at Peppr. As a Product Operations Analyst, you will play a critical role in ensuring the smooth operation of our SaaS product.

Key Responsibilities

  1. Documentation Management

Create, edit, and organize user manuals, online help systems, and other documentation materials for technical and non-technical audiences.

Requirements Gathering

Utilize various methods, such as surveys, workshops, and one-on-one sessions, to collect detailed and comprehensive requirements from Restaurant merchants.

Solution Proposal

Work closely with our product and development teams to translate client requirements into viable and innovative solutions.

Stakeholder Collaboration

Collaborate with cross-functional teams, including product development, sales, and customer support, to ensure seamless communication and implementation of client-specific solutions.

Qualifications

  1. Technical Documentation Experience

Proven experience in creating, editing, and organizing user manuals and documentation materials for technical and non-technical audiences.

Analytical and Interpersonal Skills

Strong analytical and interpersonal skills to effectively extract and document key requirements.

Product Operations Background

Background in working closely with product and development teams to translate client requirements into viable and innovative solutions.

Communication and Collaboration

Excellent interpersonal and communication skills to foster a collaborative environment and build effective working relationships with stakeholders.

Organizational Skills

Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.

Industry Knowledge

Familiarity with the restaurant or hospitality industry is a plus, providing insights into Restaurant merchants' unique needs and challenges.

What We Offer

This is a [6-month] internship position with the potential for extension based on performance. Compensation will be discussed during the interview process.


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