Technical Documentation Coordinator
6 days ago
Job Summary
We are seeking a highly skilled and detail-oriented Product Operations Analyst to join our team at Peppr. As a Product Operations Analyst, you will play a critical role in ensuring the smooth operation of our SaaS product.
Key Responsibilities
- Documentation Management
Create, edit, and organize user manuals, online help systems, and other documentation materials for technical and non-technical audiences.
Requirements GatheringUtilize various methods, such as surveys, workshops, and one-on-one sessions, to collect detailed and comprehensive requirements from Restaurant merchants.
Solution ProposalWork closely with our product and development teams to translate client requirements into viable and innovative solutions.
Stakeholder CollaborationCollaborate with cross-functional teams, including product development, sales, and customer support, to ensure seamless communication and implementation of client-specific solutions.
Qualifications
- Technical Documentation Experience
Proven experience in creating, editing, and organizing user manuals and documentation materials for technical and non-technical audiences.
Analytical and Interpersonal SkillsStrong analytical and interpersonal skills to effectively extract and document key requirements.
Product Operations BackgroundBackground in working closely with product and development teams to translate client requirements into viable and innovative solutions.
Communication and CollaborationExcellent interpersonal and communication skills to foster a collaborative environment and build effective working relationships with stakeholders.
Organizational SkillsStrong organizational skills with the ability to manage multiple tasks and projects simultaneously.
Industry KnowledgeFamiliarity with the restaurant or hospitality industry is a plus, providing insights into Restaurant merchants' unique needs and challenges.
What We Offer
This is a [6-month] internship position with the potential for extension based on performance. Compensation will be discussed during the interview process.
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