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Staff Technical Program Manager

2 months ago

California, Missouri, United States Zscaler Full time

Job Summary

We are seeking an experienced Staff level Technical Program Manager to join our Reliability Engineering and Infrastructure Services team at Zscaler.

A background in infrastructure, servers, networks, and experience with cloud operations and data center operations is required. You will partner with several teams including engineers, support teams, and product managers to onboard customers.

Key Responsibilities

  • Manage the entire project lifecycle, from planning to closure.
  • Coordinate and develop activities related to Operations Project Management, including project kick-off, developing project plans, tracking activities, and closure of projects.
  • Manage customer-facing project deliverables and communication.
  • Develop processes, program templates, and documentation.
  • Provide coordination and team communications.
  • Provide management level visibility and reporting on project status and risk.
  • Maintain operation information systems and use project management tools (dashboards, Jira, Confluence).

Requirements

  • 8+ years of hands-on technical project or program management experience in networking, preferably within security, cloud operations, infrastructure, or data center technologies in the IT industry in a cloud/SaaS environment.
  • Experience collaborating with VP-Level partners and navigating executive-level communications.
  • Experience working on projects simultaneously and collaboratively across organizations to build effective working relationships.
  • U.S Citizenship.
  • Bachelor's degree in Engineering/Computer Science or Business.

What Sets You Apart

  • Knowledge of ISO 270001, Federal and DoD compliance authorizations (e.g., FedRAMP High, DoD IL5).
  • PMP, Scrum Master Certification.