Current jobs related to IT Coordinator - Irvine California - University of California, Irvine

We are seeking an experienced IT Coordinator to join our team at the University of California, Irvine. As an IT Coordinator, you will be responsible for providing technical support and coordination for clinicians, faculty, staff, and students.

• Act as the initial point of contact for support and provide desktop, device, and teaching lab equipment support.
• Proactively assess and address hardware and software needs, and identify pain points and resolve root causes.
• Manage and maintain an inventory of all IT assets, and facilitate and coordinate services provided by enterprise IT departments.
• Create standard operating procedures and standard practices for consistent user-end experiences, and provide end-user training and documentation.
• Provide AV support, including classroom, conference room, activity room, and teaching kitchen technical support and coordination of broadcasting events.
• Serve as on-call IT support for various educational programs.

• Thorough knowledge of desktop and business/technical support systems.
• Skills and abilities necessary to complete the most technical business/technical support functions.
• Demonstrated skill at project management processes, and ability to construct and execute test plans for hardware and software.
• Extensive experience in use and knowledge of networking protocols, such as DHCP, TCP/IP, etc.
• Requires interpersonal skills to work with both technical and non-technical personnel at various levels in the organization.
• Demonstrated skill providing technical training to users at various levels of skill, and ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• In-depth understanding of divisional or institutional business processes to provide the highest level of support.
• Experience in use and knowledge of complex scripting languages, and demonstrated ability to configure and customize moderately complex software.
• Experience at providing technical and administrative work direction, and advanced skill at creating technical documentation for complex processes and applications.
• In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues.
• Broad knowledge of IT-related products and services, and general knowledge of other areas of IT.
• Demonstrated skill in configuring, troubleshooting, and supporting end-user client systems, including desktop, laptop, and mobile computing devices.
• Working knowledge of enterprise system functions, dependencies, and interactions, and ability to use this information to troubleshoot.
• Thorough knowledge of unit's business processes, and working knowledge of organization computer requirements, recommendations, and policies, including security standards.
• Demonstrates problem-solving skills, and working knowledge of desktop and business/technical support systems.
• Demonstrated judgment to delegate/escalate issues appropriately.

• Bachelor's degree in a related area, and/or equivalent experience/training.
• A minimum of 3 years of experience.