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IT Systems Technician II

2 months ago

Dallas, Texas, United States TeamLogic IT, Dallas, TX Full time
Position Overview

Join a dynamic team at TeamLogic IT as a Level II Technician. We are dedicated to providing exceptional IT solutions to small and medium-sized enterprises. This role is pivotal in managing and enhancing our clients' technological environments.

Key Responsibilities:
  • Oversee the configuration, troubleshooting, and repair of networking devices, firewalls, servers, and workstations.
  • Implement policies and controls to ensure optimal IT performance.
  • Administer DNS and assist in migrating systems to cloud-based solutions.
  • Manage Microsoft 365 environments and support Active Directory operations.
  • Facilitate smooth onboarding experiences through effective project management.
  • Collaborate with clients to diagnose and resolve ongoing and historical technology issues.
What We Offer:
  • Competitive compensation package with comprehensive benefits, including health, dental, and vision coverage.
  • Paid time off and a robust 401(k) plan with matching contributions.
  • Diverse and challenging projects that promote professional growth.
  • Continuous training and development opportunities to enhance your skills.
  • Clear pathways for career advancement within the organization.
Your Qualifications:
  • A minimum of ten years of hands-on experience in IT support roles.
  • Proficient in configuring and managing firewalls and VPNs from leading vendors.
  • Experience with RMM tools and PSA software for ticketing and project management.
  • Strong problem-solving abilities coupled with excellent customer service skills.
  • Relevant certifications such as CompTIA A+, Network+, or CCNA are preferred.

Flexible work-from-home options are available.