Field Service Technician

2 weeks ago


Dallas, Texas, United States JobsRUs Full time
Job Description

JobsRUs is looking for a skilled Field Service Technician to support our clients. This role involves providing essential technical assistance and maintenance for various computer-related products.


Benefits:
  • Weekly Pay
  • Compensation: $25.00/Hour

Shift Details:

8:00 AM - 5:00 PM


Key Responsibilities:

The Field Service Technician will be responsible for:

  • Installing, diagnosing, maintaining, and servicing computer-related products, including desktop and laptop computers, printers, network devices, standard software, and low-end servers.
  • Providing support for Windows 10/11 and Mac operating systems in a professional environment.
  • Delivering exceptional customer service and ensuring client satisfaction throughout the service delivery process.
  • Executing troubleshooting and repair tasks, including reloading and re-imaging PCs/laptops, and optimizing hardware/software networking products.
  • Maintaining a high level of professionalism in all interactions.

Requirements:

To be considered for this position, candidates must meet the following criteria:

  • Experience in field and/or desk-side support.
  • A+ certification is preferred.
  • Ability to handle vehicle-related issues independently.
  • Proficiency in installing, diagnosing, and maintaining computer-related products.
  • Experience with both Windows and Mac operating systems.
  • Must be at least 18 years of age.

Daily Activities:

As a Field Service Technician, your daily tasks will include:

  • Providing maintenance and support for legacy products.
  • Performing disk replacements on enterprise storage products.
  • Installing and maintaining PCs, networks, servers, and peripherals.
  • Testing and certifying PCs, networks, servers, and client-approved applications.
  • Ensuring compliance with client-specific Service Level Agreements and updating incident and request tickets accordingly.

This position requires a proactive approach to problem-solving and a commitment to delivering high-quality service.



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