Healthcare Call Center Agent

6 days ago


Denver, Colorado, United States Denver Health Full time
Job Summary

Under general supervision, provides call answering and call routing for high volume internal and external callers by operating a computer-based directory system. Performs frequent overhead paging and digital/text paging. Performs initial alert to the cardiac arrest team, utilizing multi-paging systems, overhead paging, zip it paging, and RAVE messages. Initiates notification of Proper Disaster Communication procedures to key hospital personnel. Performs all emergency procedure call downs. Initiates and monitors emergency elevator operations, fire alarm panels, and other related equipment while maintaining a polite, professional and pleasant demeanor while speaking. Must be able to make critical life-safety decisions based on caller related information and perform emergency procedures immediately in a busy 24x7 environment, possesses the ability to remain alert for long shifts and have mental and emotional strength necessary to deal with stressful situations for a long period of time.

Key Responsibilities
  • Answers all calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid, accurate call resolution. Fulfills internal and external customer requests by clarifying desired information, utilizing Denver Health resources to complete transactions, forwarding requests when appropriate.
  • Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating and providing information; taking action based on this information either to resolve the customer's request or transfer appropriately.
  • Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources.
  • Proficient in gathering, verifying and updating demographic, financial, guarantor, insurance and patient information for new and existing patients within the practice management/electronic health record and various Denver Health computer applications.
Requirements
  • High School Diploma or GED Required
  • 1-3 years Two years customer service or healthcare experience Required
Preferred Qualifications
  • Familiar with a variety of healthcare concepts, practices, and procedures.
  • Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.
  • Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.
  • Knowledge of Commercial Insurance referral and authorization process is preferred.
  • Ability to perform basic math.
  • Able to type 40wpm.
  • Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems.
Benefits
  • Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
  • Free RTD EcoPass (public transportation)
  • On-site employee fitness center and wellness classes
  • Childcare discount programs & exclusive perks on large brands, travel, and more
  • Tuition reimbursement & assistance
  • Education & development opportunities including career pathways and coaching
  • Professional clinical advancement program & shared governance
  • Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
  • National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
Our Values
  • Respect
  • Belonging
  • Accountability
  • Transparency


  • Denver, Colorado, United States EverDriven Technologies LLC Full time

    Job SummaryEverDriven Technologies LLC is seeking a highly skilled and experienced Bilingual Call Center Supervisor to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership: Lead...


  • Denver, Colorado, United States EverDriven Technologies LLC Full time

    Job SummaryEverDriven Technologies LLC is seeking a highly skilled and experienced Bilingual Call Center Supervisor to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead a team of...


  • Denver, Colorado, United States Colorado Convention Center - ASM Global Full time

    Job Title: Security Floor SupervisorJob Summary:The Security Floor Supervisor is responsible for overseeing and directing the work of Security Floor Agents assigned to respective shifts. This role requires excellent communication and leadership skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Serve as senior...


  • Denver, Colorado, United States Gutierrez Insurance Agency Full time

    Job Opportunity at Gutierrez Insurance AgencyWe are a dynamic insurance agency seeking a skilled Life Insurance Agent to join our team. As a Life Insurance Agent, you will play a crucial role in helping us develop our list of prospective clients and providing them with expert advice on our range of insurance products.Key Responsibilities:Contact and maintain...


  • Denver, Colorado, United States Health Center at Franklin Park Full time

    Job Opportunity at Health Center at Franklin ParkWe are seeking a skilled and compassionate Registered Nurse to join our team at Health Center at Franklin Park. As a member of our healthcare team, you will play a critical role in providing high-quality clinical care to our residents.Key Responsibilities:Conduct resident assessments and develop care plans in...


  • Denver, Colorado, United States Rose Medical Center Full time

    Position Overview Hourly Wage Estimate: $32.72 / hour Explore the comprehensive benefits available for this role. The displayed estimate reflects the typical salary range for candidates hired. Factors influencing your actual salary may include your specific skills, years of experience, and comparisons to existing employees in this position. Typically,...


  • Denver, Colorado, United States Hilton Denver City Center Full time

    Calling all night owls if you are looking for that perfect overnight role look below. Hilton Denver is looking for an Overnight Front Desk agent with open availability to work weekends and holidays when neededYou will be part of an amazing team with these awesome perks below:Go Hilton travel program: 100 nights of discounted travelAccess to your pay when you...


  • Denver, Colorado, United States Solace Pediatric Healthcare Full time

    Company Overview:Solace Pediatric Healthcare is a premier provider of pediatric nursing and therapy services, dedicated to delivering exceptional care since 2005. Our team is built on a foundation of trust, collaboration, and accountability, ensuring that we hire the most qualified pediatric specialists to offer personalized, family-centered care.Position...


  • Denver, Colorado, United States Rose Medical Center - HCA Healthcare Full time

    About the OpportunityRose Medical Center, a leading healthcare provider in Denver, Colorado, is seeking a skilled breast surgeon to join its team at Colorado Breast Care Specialists.Key ResponsibilitiesPerform breast surgeries and provide comprehensive care to patientsCollaborate with a multidisciplinary team of healthcare professionals to ensure excellent...


  • Denver, Colorado, United States Artifact Uprising Full time

    As a Customer Experience Phone Agent, you will be an integral part of our Customer Experiences team, responsible for delivering top-notch service to our customers through phone interactions. You will play a vital role in resolving customer inquiries, providing information, and ensuring a positive customer experience.Please Note: This full-time position will...


  • Denver, Colorado, United States Uptown Health Care Center Full time

    Job SummaryWe are seeking a skilled and compassionate Healthcare Unit Supervisor to join our team at Uptown Health Care Center. As a key member of our nursing staff, you will be responsible for overseeing the day-to-day operations of our healthcare unit, ensuring that our residents receive the highest quality of care and service.Key ResponsibilitiesSupervise...

  • On Site Supervisor

    6 days ago


    Denver, Colorado, United States Terrestris LLC Full time

    About the RoleWe are seeking an experienced On Site Supervisor to join our team at Terrestris LLC. As a key member of our operations team, you will be responsible for providing guidance and support to our agents, ensuring the smooth operation of our call center.Key ResponsibilitiesLeadership and Guidance: Provide coaching and training to agents to ensure...


  • Denver, Colorado, United States Rose Medical Center Full time

    About Rose Medical CenterRose Medical Center is a leading healthcare provider dedicated to delivering exceptional patient care and fostering the growth and development of our colleagues.Job SummaryThe Nurse Residency Program at Rose Medical Center is a comprehensive program designed to support the transition of new graduate nurses into professional practice....


  • Denver, Colorado, United States COUGHLIN PROPERTY MANAGEMENT LLC Full time

    SUMMARYThe Leasing Agent will reward your people skills, sales experience, high energy, positive attitude and excellent performance with great earnings possibilities and outstanding advancement opportunities. The Leasing Team Member strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future...


  • Denver, Colorado, United States Serenity Healthcare, LLC Full time

    Position: Healthcare Sales SpecialistLocation: Denver, COAbout UsWelcome to Serenity Healthcare, where we are dedicated to transforming mental health services and improving lives. As we continue to expand significantly, we are in search of a talented Healthcare Sales Specialist.Role OverviewThis position is essential for Serenity Mental Health Centers,...


  • Denver, Colorado, United States National Guard Employment Network Full time

    Job Overview NOTICE TO MILITARY AFFILIATED JOB SEEKERS - Our organization collaborates with partner companies to identify qualified candidates for their available positions. This role is open to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you possess the necessary skills,...


  • Denver, Colorado, United States Health Center at Franklin Park Full time

    Job SummaryWe are seeking a dedicated and compassionate Certified Nurse Aide to join our team at Health Center at Franklin Park. As a Certified Nurse Aide, you will play a vital role in providing high-quality care to our residents, ensuring their physical, emotional, and social needs are met.Key ResponsibilitiesAssist residents with activities of daily...


  • Denver, Colorado, United States The Carin Nguyen Real Estate Network Full time

    Job OpportunityWe are seeking a highly skilled Real Estate Sales Agent to join our team at The Carin Nguyen Real Estate Network. As a top-performing team in the United States, we are committed to delivering exceptional results and providing our agents with the tools and support they need to succeed.ResponsibilitiesManage and respond to a high volume of...


  • Denver, Colorado, United States Rocky Mountain Cancer Centers Full time

    Position Overview:Join Rocky Mountain Cancer Centers, a leading provider of oncology services, as we seek a dedicated and experienced Healthcare Appointment Specialist. This role is essential in ensuring our patients receive timely and compassionate care.Compensation: $18.29 - $24.00 per hour, commensurate with experience and qualifications. In addition to...


  • Denver, Colorado, United States SCL Health Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at SCL Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesGreet patients and families, answer phone calls, and respond to messages in a...