Loyalty and Insights Business Analyst

7 days ago


Chicago, Illinois, United States Walgreens Full time

Job Summary:

As a key member of the Walgreens team, this role is responsible for performing and implementing daily operational activities that impact discrete components/processes of the specified Customer Loyalty and Insights work function. This may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing and promotion, and/or consumer research.

Key Responsibilities:

  • Creating in-depth analyses to study key area trends and identify opportunities for improvement.
  • Participating in the development and enhancement of standard initiatives to optimize consumer awareness, market share, overall efficiencies, and support specified work function initiatives.
  • Participating in the development of new programs and enhancing current programs to meet performance objectives.
  • Running ad-hoc analyses to identify and recommend innovative options to drive business strategy.
  • Performing research to identify industry trends and best practices.
  • Evaluating key area trends and developing/implementing innovative programs/improvements.
  • Analyzing performance against departmental objectives.
  • Participating in monitoring departmental strategies and objectives.

Problem-Solving and Collaboration:

  • Identifying and determining likely reasons for problematic causes and preparing accurate documentation and communication to effectively facilitate elimination of problems/roadblocks.
  • Collaborating cross-functionally to accomplish activities and interacting with internal and external peers and/or managers to exchange semi-complex information related to assigned activities.
  • Constructively challenging current methods to identify areas of improvement and deliver improved results.
  • Participating in and contributing to departmental meetings by adding relevant input to assist in driving program results.

Project Management and Leadership:

  • Working on small projects and leading project work streams as necessary, gathering and updating necessary information, and communicating to appropriate parties.
  • Ensuring assigned initiatives are completed within budget and on time to meet business units' needs.

About Walgreens:

Walgreens is a leading healthcare, pharmacy, and retail company with a 170-year heritage of caring for communities. As a key player in the U.S. healthcare system, Walgreens pharmacists provide a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations.

Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.

The actual salary an employee can expect to receive, plus bonus, will depend on experience, seniority, geographic location, and other factors permitted by law.

To review benefits, please visit the company's website.

Minimum Requirements:

  • Bachelor's Degree or High School Diploma/GED and at least 3 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management, and/or business analysis.
  • Experience with MS Office Suite.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
  • Willingness to travel up to/at least 10% of the time for business purposes.


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