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Senior Analyst-Engagement Insights

3 months ago

Chicago, Illinois, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Get ready for a career at the leading edge of the airline industry Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Key Responsibilities:

The Senior Analyst on the Ops Product Delivery Engagement Insights & Analytics team will support a multi-phased insights' strategy based on a continuous cycle of listening, interpreting, driving action and supervising employee feedback. We are seeking creative, curious and driven individuals who enjoy seeking tough problems with data and insights.

This role requires a passion for employee engagement and feedback, attention to detail, excellent analytical abilities, and strong eye for business. The senior analyst will have experience with extracting insights from large volumes of data and be able to clearly communicate findings and make recommendations to collaborators responsible for strategic business decisions.

  • Engage with domain authorities to understand business challenges, identify data-driven opportunities, and improve decision-making and employee engagement
  • Extract, Analyze and generate actionable insights from structured and unstructured data for ad hoc reporting and data analysis;
  • Collaborate with internal teams to review feedback and insights, recommend changes for implementation, and action on those that deliver a positive, consistent, and seamless employee experience
  • Optimally manage active projects to help ensure that all engagements are delivered at or above stakeholder expectations
  • Design and set up analytical reports to address business objectives
  • Schedule and maintain trending reports and alerts to key business stakeholders that are ultimately responsible for addressing business initiatives

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

QualificationsWhat's needed to succeed (Minimum Qualifications):
  • Bachelor's degree
  • 3-5 years' experience in analytical role (analysis, information science, data visualization or other relevant quantitative field)
  • 3-5 years' experience in developing and encouraging relationships with leaders across all levels
  • Excellent analytical proficiency including ability to develop sound insights across multiple data sources.
  • Initiative, self-motivation and a strong sense of urgency in delivering insights
  • Ability to prepare and present executive level presentations
  • Demonstrates curiosity, attention to detail and willingness to learn
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is a crucial function of the position
What will help you propel from the pack (Preferred Qualifications):
  • Master's degree
  • Experience with survey data development or design.
  • Prior experience in the aviation industry or a strong understanding of airline operations is a plus
  • Experience with PowerBI, Tableau, Spotfire or other data visualization tools

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT