Graduate Assistant

5 days ago


Joliet, Illinois, United States University of St. Francis Full time
Job Summary

The University of St. Francis is seeking a highly skilled Graduate Assistant & Support Supervisor to join our Technology Support Center team. As a key member of our team, you will provide advanced customer service, technical support, and leadership to our students and staff.

Key Responsibilities
  • Technical Support: Respond to support issues, troubleshoot hardware and software problems, and escalate complex issues to level 2 support.
  • Leadership: Supervise student workers, mentor and train new team members, and oversee the work of support specialists.
  • Field-Based Support: Respond to field-based support issues on campus, troubleshoot hardware and software problems, and provide technical assistance.
  • Documentation and Knowledge Base: Contribute to and refine the documentation and knowledge base of the TSC, communicate technical information in a clear and concise manner.
Requirements
  • Education: Currently enrolled in a USF Graduate program of study.
  • Experience: Experience working in a customer service function for a technology support department, demonstrated ability to communicate effectively, and advanced knowledge of computer operating systems and software applications.
  • Skills: Leadership aptitude, ability to communicate written technical information, and willingness to ethically manage administrator level access to information.
Preferred Qualifications
  • Education: Bachelor's degree in Management, Education, or Technology areas.
  • Experience: Experience working in a help desk or call center capacity, experience administering a ticket tracking system.
Compensation and Benefits

$5000 stipend August through May and tuition waiver up to 9 graduate credits for spring semester.


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