Hotel Operations Manager

4 weeks ago


Hyde Park, New York, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at the Inn at Bellefield. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest service, and driving revenue growth.

Key Responsibilities
  • Manage the front desk, reservations, and registration functions to maximize room revenue and maintain established standards and procedures.
  • Direct, implement, and maintain a strong service and management philosophy that serves as a guide to respective staff.
  • Develop and implement strategies to improve guest satisfaction, increase revenue, and reduce costs.
  • Supervise and train staff to ensure they have the necessary skills and knowledge to provide exceptional guest service.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
  • Ensure all end of month reports are completed to standard.
Requirements
  • Minimum 1-3 years of front office management experience in the hospitality industry.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a plus.
Benefits
  • Health insurance
  • Paid time off
  • 8 Paid holidays
  • Marriott Hotel Discounts
  • 2 Complimentary night hotel stays per year at any Shaner Hotel property

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