Program Operations Manager

3 hours ago


New Hyde Park, New York, United States The Culinary Institute of America Full time

Job Summary

The Program Operations Manager is a key member of the Culinary Institute of America's (CIA) Consulting and Food Enthusiast Programs team. This role is responsible for supporting the overall business activities of the CIA's Consulting and Food Enthusiast Programs at the Hyde Park campus.

Key Responsibilities

  • Oversee and monitor all program operations and logistics.
  • Act as the primary on-site contact for CIA Consulting and FE programs.
  • Manage program inventory and order supplies as needed.
  • Manage direct/indirect reports, including payroll management, scheduling, and annual performance appraisals.
  • Provide management and supervision of coordinators to ensure deliverables meet exceptional standards.
  • Manage billing for all CIA Consulting and Food Enthusiast programs.
  • Hire, schedule, and oversee student workers through the Earn and Learn program.
  • Create and maintain efficient departmental systems.
  • Support leadership in prospecting and responding to new business opportunities.
  • Build and maintain internal and external relationships, establishing collaborative partnerships with all levels within the CIA.
  • Assign and delegate team work to ensure effective programs and coordinate tasks between departments.
  • Identify ways to improve productivity and leverage resources.
  • Provide direction and guidance to stakeholders, thoroughly communicating pertinent information.
  • Work with Human Resources to source and create a pipeline of qualified on-call instructors and guest lecturers.
  • Improve customer service standards for all client interactions, developing new client relationships to generate future business.

Requirements

  • Bachelor's degree or equivalent experience.
  • Three (3) years of experience in event management, and/or foodservice operations.

Preferred Qualifications

  • Culinary Institute of America graduate.
  • A strong industry presence and reputation in the foodservice, hospitality, or retail food product industries.
  • Experience using Eatec, Xenegrade, Triple Seat database systems.

Essential Skills

  • Excellent written, verbal communication, and presentation skills.
  • Excellent customer service and conflict resolution skills.
  • High level of energy and self-motivation.
  • Exceptional organizational skills.
  • Ability to use sound judgment and discretion in handling sensitive information.
  • Proven track record of working with all levels within an organization.
  • Strong computer experience, including project management systems and MS Office suite products.
  • Ability to work in a fast-paced environment, juggling multiple competing tasks and demands.


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