Client Relations Scheduling Specialist
2 weeks ago
We are looking for a Client Relations Scheduling Specialist who will serve as the main liaison for clients, delivering outstanding service while effectively managing scheduling responsibilities. This position is vital in fostering positive client interactions and streamlining scheduling operations within the company.
Key Responsibilities:
- Manage incoming and outgoing communications with clients in a professional and courteous manner, providing precise information and assisting with scheduling inquiries.
- Resolve client issues, complaints, and escalations with empathy and professionalism, aiming for satisfactory outcomes.
- Organize and oversee schedules for appointments and services.
- Keep comprehensive and accurate records of client interactions, appointments, and scheduling activities.
Qualifications:
- Prior experience in a customer service or call center environment, ideally in a scheduling or appointment coordination role.
- Excellent communication skills, both verbal and written, with a strong focus on client satisfaction.
- Capability to multitask and prioritize effectively in a dynamic work environment.
- Meticulous attention to detail and accuracy in data entry and record maintenance.
We are committed to equal employment opportunities for all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
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