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Client Support Specialist

2 months ago

Manchester, New Hampshire, United States Marcone Appliance Parts Full time
About Marcone Appliance Parts

Marcone Appliance Parts is a leading distributor of appliance parts and accessories, dedicated to providing exceptional service and quality products to our customers. We pride ourselves on our commitment to excellence and our ability to meet the diverse needs of our clientele.

The Customer Service Representative (CSR) operates with general oversight and is responsible for delivering outstanding customer service to clients, vendors, and other stakeholders. This role involves addressing inquiries regarding product specifications, service details, order processing, and general communication with clients and assigned accounts. The CSR embodies the company's core values by resolving customer issues promptly and effectively, thereby fostering strong business relationships.

Key Responsibilities:
  • Deliver superior customer service through timely interactions and effective problem resolution.
  • Respond to customer inquiries via various communication channels with professionalism and courtesy.
  • Engage with customers in a manner that reflects the company's ethical standards.
  • Collaborate with internal departments to resolve customer issues efficiently.
  • Maintain comprehensive knowledge of all products, services, and promotional offerings.
  • Communicate with assigned accounts through phone, email, and other means.
  • Process requests for pricing, information, and product availability.
  • Handle customer orders for both standard and special items.
  • Inform customers about order statuses, including special orders and backorders.
  • Share pricing information and distribute relevant customer price sheets.
  • Highlight promotional activities and dealer programs as directed.
  • Assist Sales staff by providing quotes and processing orders in a timely manner.
  • Interact professionally with branch staff to enhance customer relationships.
  • Manage personal productivity to meet job goals and maintain proficiency in company systems.
  • Answer overflow calls and route them efficiently.
Preferred Qualifications:
  • High School diploma or GED with some college coursework.
  • 7+ years of experience in customer service, particularly in HVAC or related fields.
Minimum Qualifications:
  • High School diploma or GED.
  • 6 years of experience in customer service or related functions.
  • Strong ethical standards and commitment to customer service.
  • Proficiency in MS Office applications.
  • Aptitude for numerical analysis and basic math operations.
  • Familiarity with office equipment and virtual communication platforms.
  • Minimum typing speed of 40 words per minute.
What We Offer:
  • Comprehensive health care options available from day one.
  • 401k plan with company contributions.
  • Life insurance and disability coverage.
  • Flexible spending account options.
  • Paid time off for vacations, holidays, and personal days.
  • Employee assistance programs and discounts.
  • And much more.
We are committed to providing equal opportunities for all employees and applicants, regardless of background or personal characteristics.

All candidates receiving a written offer will undergo background checks and drug testing as part of our hiring process.

This employer participates in E-Verify to confirm work authorization in the U.S.