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Client Support Specialist I

2 months ago

Manchester, New Hampshire, United States NDX Full time

Company Overview:
NDX is a prominent healthcare organization focused on the dental sector, providing a comprehensive range of specialized products, services, and technologies tailored to meet diverse dental restoration requirements. We operate numerous laboratories across the nation, ensuring quality and accessibility in dental care.

Position Overview:
We are currently looking to fill a vital role within our organization for a full-time Customer Service Representative. This position is essential for maintaining our commitment to exceptional client service.

Work Schedule:
The standard working hours for this role are from 8:00 a.m. to 5:00 p.m., Monday through Friday, with potential adjustments as needed.

Employee Benefits:
This full-time position includes a comprehensive benefits package featuring health, dental, and vision insurance, disability and life insurance, paid holidays, vacation and sick leave, a 401K plan with company contributions, and tuition reimbursement.

Key Responsibilities:

  • Respond to incoming calls promptly and efficiently.
  • Manage outgoing calls with attention to detail.
  • Assist in troubleshooting technical challenges, including issues related to materials, impressions, and missing information.
  • Foster strong relationships with dental office staff and engage in local and regional dental organizations.
  • Analyze customer remakes and ensure resolution of any issues.
  • Conduct cross-selling and sales outreach.
  • Maintain accurate records by updating doctor preferences and managing databases.
  • Coordinate FedEx pickups and track shipments as necessary.
  • Submit new doctor information to the Learning Management System.
  • Oversee pricing responsibilities, including managing price lists and assisting with pricing inquiries.
  • Establish and manage new accounts while focusing on customer retention.
  • Perform additional duties as assigned.

Required Skills and Qualifications:

  • Proficient in reading, writing, speaking, and understanding English.
  • Computer literate with typing skills and familiarity with Microsoft Office applications.
  • Excellent verbal communication skills, maintaining a positive demeanor in all interactions.
  • Ability to engage effectively with staff at all levels.
  • Proactive and takes initiative in problem-solving.
  • Strong listening skills and attention to detail.

Education and Experience:

  • Preferred: High school diploma or GED equivalent.
  • Preferred: A minimum of 5 years of experience in a dental setting or call center environment.