Customer Support Specialist

1 week ago


Manchester, New Hampshire, United States Interim HealthCare - New Hampshire Full time
Job Overview

Position: Customer Support Specialist

Employment Type: Full-Time

Location: Manchester, NH

At Interim HealthCare, we recognize the essential contributions of Customer Support Specialists (CSSs) in delivering exceptional service. Our organization prioritizes the well-being of both our employees and the clients we serve.

Working Hours: Monday to Friday, 8:30 AM - 5:00 PM

Compensation: $22.00 to $25.00 per hour, commensurate with experience

Benefits for Our Customer Support Specialists Include:

  • Opportunity to positively influence the lives of others through your work
  • A family-oriented environment that encourages a healthy work-life balance
  • Access to online training, professional growth, and the ability to earn continuing education units (CEUs)
  • Paid Time Off, Holiday Pay, and comprehensive Medical/Dental/Vision & 401(k) benefits

Key Responsibilities of a Customer Support Specialist:

  • Assist in maintaining compliance with quality and operational standards
  • Coordinate staff schedules and enhance the client/patient scheduling process for home care services
  • Document job orders, manage referrals, and support staffing requests
  • Oversee employee records, verify credentials and certifications, conduct background checks, and advertise for staffing needs as required

Essential Qualifications for Customer Support Specialists:

  • Associate's degree or equivalent experience in training and work
  • A minimum of 1 year of experience in healthcare or a related field is required
  • Familiarity with state and federal home care standards and regulations
  • Excellent verbal and written communication skills, capable of interacting with both clinical and non-clinical personnel
  • Strong organizational abilities, attention to detail, and proficiency in computer software

Why Choose Interim HealthCare?

Established in 1966, Interim HealthCare is recognized as the first home care company in the nation and a leading employer of Customer Support Specialists. With over 300 offices nationwide, we are committed to fostering a family-oriented culture that values and appreciates home care professionals, all while prioritizing patient care. Become part of a nationwide network of CSSs dedicated to making a meaningful difference in the lives of others through their impactful work.

Interim HealthCare is an equal opportunity employer dedicated to promoting diversity and inclusion in the workplace. We prohibit any form of discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.



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