Technical Support Specialist

19 hours ago


Cleveland, Ohio, United States Rockwell Automation Full time

Estimated Salary: $85,000 - $110,000 per year.

About the Role

This is a hybrid position with mostly weekend work (two 12-hour shifts) and flexible 8-hour shifts during the week. As a Technical Support Specialist, you will be responsible for providing technical support to field engineers, technicians, and product support personnel.

Key Responsibilities:
  • Respond to situations where first-line product support has failed to isolate or fix problems.
  • Report design and maintenance problems or bugs to design engineering/software engineering.
  • Involved in customer installation and training.

Additional Responsibilities:
Manage all customer interactions, including setting expectations and capturing issue/resolution/steps taken within Service Ticket notes.

Requirements
  • Bachelor's degree
  • Work authorization within the United States without sponsorship

Preferred Qualifications:
- Former Rockwell Automation experience
- Degree in Computer Science or Computer Engineering
- Experience in a similar position/field
- Knowledge of LAN/WAN Network Technologies
- Experience with Servers, Networking, Linux OS and VMWare vSphere
- Knowledge of Cybersecurity applications

What We Offer
  • Health Insurance
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule


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