Technical Support Specialist
19 hours ago
Estimated Salary: $85,000 - $110,000 per year.
About the RoleThis is a hybrid position with mostly weekend work (two 12-hour shifts) and flexible 8-hour shifts during the week. As a Technical Support Specialist, you will be responsible for providing technical support to field engineers, technicians, and product support personnel.
Key Responsibilities:- Respond to situations where first-line product support has failed to isolate or fix problems.
- Report design and maintenance problems or bugs to design engineering/software engineering.
- Involved in customer installation and training.
Additional Responsibilities:
Manage all customer interactions, including setting expectations and capturing issue/resolution/steps taken within Service Ticket notes.
- Bachelor's degree
- Work authorization within the United States without sponsorship
Preferred Qualifications:
- Former Rockwell Automation experience
- Degree in Computer Science or Computer Engineering
- Experience in a similar position/field
- Knowledge of LAN/WAN Network Technologies
- Experience with Servers, Networking, Linux OS and VMWare vSphere
- Knowledge of Cybersecurity applications
- Health Insurance
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule
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