Technical Support Specialist Cleveland

1 week ago


Cleveland, Ohio, United States Medix™ Full time

Medix™ is seeking an experienced Technical Support Specialist to join their team in Cleveland, TN. This individual will be the first line of support as implementations continue and will help build out a 24/5 service desk team for the entire hospital to troubleshoot, help and resolve any technical issues that may arise.

As a Technical Support Specialist, you will provide hardware, application, and software support through a ticketing system and in-person interactions. You will work with Jira and Service Now experience to handle all issues that come in, including ticket and in-person hardware and application support. First-line support for all issues is essential, and you will collaborate with others on the team to get issues and tickets resolved quickly and efficiently.

We are looking for someone with 2-4 years of experience in hardware, application, and software support. Jira and Service Now experience is also required. Healthcare experience is a plus. The successful candidate will have excellent communication skills and the ability to work effectively in a fast-paced environment.

The compensation for this role is based on years of experience and job responsibilities, with a competitive rate of $22-$27 per hour.



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