IT Technical Support Specialist

3 days ago


Cleveland, Ohio, United States Encore Strategic Full time
Job Overview

Kickstart your IT career as an Intake Triage Tech with a supportive team, ample opportunities for growth, and comprehensive benefits.

Ashton Solutions is a rapidly expanding MSP servicing businesses across the Northeastern Ohio region. We seek an entry-level or level-one technician to join our collaborative team.

Key Highlights
  • $20-$25 per hour (scalable based on experience)
  • Comprehensive benefits package, including retirement plan, PTO, health insurance, and bonus plan
  • Flexible work arrangements available
  • Dedicated management and technical mentors
Responsibilities
  • Prioritize tickets, set client expectations, deliver exceptional customer service, and accurately document client issues
  • Triage incoming issues assessing severity, urgency, and required resources
  • Solve initial-level technical issues
  • Effectively communicate with team members and clients
Requirements
  • Strong interpersonal skills, positive attitude, and ability to adapt quickly in a fast-paced environment
  • Commitment to delivering top-tier customer service in a dynamic setting
  • Ability to stay organized and complete tasks accurately
  • Willingness to learn new applications and skills
  • No more than one year of hands-on PC support experience
  • A general understanding of various hardware platforms, cloud services, and line-of-business applications
Benefits
  • Competitive hourly rate ($20-$25)
  • Range of benefits, including retirement plan, PTO, health insurance, and bonus plan
About Ashton Solutions

We're a growing MSP serving diverse businesses across the Northeastern Ohio region. Our collaborative team supports each other in providing excellent service to our clients.



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