IT Technical Support Specialist
3 days ago
Kickstart your IT career as an Intake Triage Tech with a supportive team, ample opportunities for growth, and comprehensive benefits.
Ashton Solutions is a rapidly expanding MSP servicing businesses across the Northeastern Ohio region. We seek an entry-level or level-one technician to join our collaborative team.
Key Highlights- $20-$25 per hour (scalable based on experience)
- Comprehensive benefits package, including retirement plan, PTO, health insurance, and bonus plan
- Flexible work arrangements available
- Dedicated management and technical mentors
- Prioritize tickets, set client expectations, deliver exceptional customer service, and accurately document client issues
- Triage incoming issues assessing severity, urgency, and required resources
- Solve initial-level technical issues
- Effectively communicate with team members and clients
- Strong interpersonal skills, positive attitude, and ability to adapt quickly in a fast-paced environment
- Commitment to delivering top-tier customer service in a dynamic setting
- Ability to stay organized and complete tasks accurately
- Willingness to learn new applications and skills
- No more than one year of hands-on PC support experience
- A general understanding of various hardware platforms, cloud services, and line-of-business applications
- Competitive hourly rate ($20-$25)
- Range of benefits, including retirement plan, PTO, health insurance, and bonus plan
We're a growing MSP serving diverse businesses across the Northeastern Ohio region. Our collaborative team supports each other in providing excellent service to our clients.
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